IT Support Technician

We are looking for an IT Support Technician to join a small IT team supporting approximately 150 users across three office locations in Marfa, TX. This is a hands-on IT support position focused on troubleshooting hardware, software, connectivity, printers, and day-to-day technical issues., * Provide Level I technical support to approximately 150 users across three office locations.

• Troubleshoot and resolve desktop, laptop, hardware, software, and peripheral issues.
• Perform hands-on break/fix support for computers, monitors, printers, and other IT equipment.
• Install, configure, and troubleshoot printers and network-connected devices.
• Troubleshoot basic network connectivity issues.
• Support users with TCP/IP, DNS, Ethernet, Wi-Fi, and other basic networking technologies.
• Diagnose and resolve hardware and software problems in a timely manner.
• Assist with workstation setup, configuration, and deployment.
• Support user account and access-related issues as needed.
• Escalate more complex technical issues to other members of the IT team when appropriate.
• Travel between the three local office locations as needed to provide hands-on support.

The ideal candidate will have a solid foundation in desktop support and basic networking concepts and be comfortable working directly with end users in a small IT environment., * 4+ years of experience in an IT help desk, desktop support, or IT support role.

• Hands-on experience troubleshooting Windows computers and common hardware/software issues.

• Basic understanding of networking concepts, including:

• TCP/IP
• DNS
• DHCP
• Ethernet
• Wi-Fi
• Basic network troubleshooting

Experience troubleshooting printers and other peripheral devices.

Strong troubleshooting and problem-solving skills.

Ability to communicate effectively with both technical and non-technical users.

Ability to work independently while also being part of a small IT team.

Comfortable providing hands-on support across multiple office locations.

• Approximately 150 end users
• Three office locations (2 are together, the other is about 20 miles away)
• Small IT team of two IT professionals
• Primarily hands-on, end-user technical support
• Local travel between offices is required