Systems Support Officer Swyddog Cymorth Systemau

As a Systems Support Officer, you will help support and improve the digital systems, data and technology services that underpin our client’s work across Wales.

Specifically, you will respond to queries and troubleshoot systems to ensure users can get the best from technology. You will also provide support to users in navigating funding management systems.

Contributing to the development and improvement of systems and processes, you will also help to maintain data quality, enhance user experience and support the delivery of projects and service improvements.

Additionally, you will:

• Carry out user administration tasks, including password resets and access management

• Undertake data cleansing, validation and de-duplication activities

• Provide general IT and systems support to staff

• Liaise with external suppliers to resolve technical issues

• Identify opportunities to improve systems, processes and the user experience

To be considered as a Systems Support Officer, you will need:

• Experience of working in a support, co-ordination or customer-focused IT role, such as a front-line service desk

• Experience of working with data, including data entry, checking accuracy and maintaining data quality

• Strong organisational skills with the ability to manage multiple tasks and priorities

• The ability to work independently and as part of a team

• The ability to handle sensitive information appropriately and work in line with data protection requirements

They are now looking for a Systems Support Officer to join them on a full-time, permanent basis, working 35 hours per week flexibly. This role is expected to commence in September 2026.

Your Benefits

• Salary of £27,914, rising to £29,043 per annum, following successful completion of probation

• 25 days’ paid holiday, plus 8 bank holidays and 5 additional discretionary days

• 9% employer pension contribution

• Employee Assistance Programme

• Enhanced sick pay

• Healthcare cash plan