Information Technology Specialist

Installs, configures, maintains, and troubleshoots desktop computers, laptops, mobile devices, printers, audiovisual equipment, and related technology systems in accordance with DCCCA standards and procedures.

Assists with the support and maintenance of network equipment, wireless connectivity, internet services, and telecommunications systems.

Creates, modifies, and disables user accounts, permissions, and access to organizational systems and applications.

Provides technical support for Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, and other business software.

Provides assistance with password resets, multi-factor authentication (MFA), account access issues, and connectivity problems.

Responds to help desk requests and technical support inquiries in a timely and professional manner.

Assists with onboarding and offboarding activities, including account setup, device deployment, software installation, and equipment recovery.

Provides end-user training and guidance regarding hardware, software, security awareness, and technology best practices.

Communicates effectively with users, management, vendors, and service providers to resolve technical issues.

Documents incidents, service requests, solutions, and technology procedures in accordance with department standards.

Assists with software installation, upgrades, device patching, and routine system maintenance activities.

Monitors assigned systems and equipment to ensure reliable operation and reports issues requiring escalation.

Supports remote access technologies, including VPN connections and remote troubleshooting tools.

Maintains accurate inventory records for hardware, software, mobile devices, technology assets, and assigned equipment.

Assists with maintaining software licensing compliance and technology asset management processes.

Coordinates with vendors regarding equipment repairs, warranty service, software support, and technology purchases.

Assists with implementation of cybersecurity best practices, including endpoint protection, access controls, and security awareness initiatives.

Identifies, documents, and reports suspected security incidents, phishing attempts, malware infections, and policy violations.

Assists with maintaining technical documentation, procedures, and disaster recovery information.

Participates in technology projects, system deployments, equipment refreshes, office moves, and other departmental initiatives.

Performs other related duties as assigned.

Requires an associate’s degree in or a high school diploma or GED with two to three years related work experience and/or training; or equivalent combination of education and experience

Clear written and verbal communication skills