IT Technician

Systems, Inc

Marshfield, MA, United States

5 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Shift work

Job source

www.juju.com

Tech stack

Microsoft Windows Command Prompt Hard Disk Drives Microsoft Office Windows PowerShell TCP/IP Transmission Control Protocol (TCP) Time Tracking Software Wi-Fi Technology Computer Equipment

Job description

Systems Support, one of the first IT firms on the South Shore, is looking for a help desk technician to join our team in our Marshfield offices. Help people with their technology needs and grow your career as a member of our family.

Please complete the assessment here: https://www.ondemandassessment.com/link/index/JB-454OXEVCY?u=1024843

Duties of Role:

Remote Support, assist customers using remote tools to troubleshoot and resolve any technology issues
On-Site Support, troubleshoot and resolve technology issues on-site at customer sites in the Greater Boston area and Cape Cod.
Documenting Issue Resolution in Tickets and ITGlue, document work performed in time tracking software and technology documentation for accurate billing and knowledge sharing.
Monitoring Status Dashboards, monitor Alert dashboards for system stability, backup success, and security alerts

Requirements

Education: High School Diploma
Previous Experience: Familiarity with RMM tools, command prompt and PowerShell, TCP/IP networking, Windows Operating Systems, Computer Hardware troubleshooting
Technical Skills: Configure a PC, replace hard drive on PC, basic PowerShell scripting, install hardware in server racks
Domain Knowledge: Windows operating systems (desktop and server), TCP/IP Network, Firewall Management, PowerShell Scripting, Office 365 Administration, * Clean driving record (company vehicle given for onsite service work).
Ability to lift 50-75lbs, we often have to deliver hardware to client sites
Ability to climb a ladder to install/troubleshoot WiFi APs
Pass background check and drug test
40% remote support, 40% onsite support, 10% documentation, 10% dashboard monitoring

Benefits & conditions

Full Time
Benefits include retirement plan with company matching
Salary Range: $50,000 to $55,000
Company Vehicle and work gas miles reimbursed
In your cover letter, please share with us why you thrive with smaller teams and how this opportunity fits into your longer term career goals
Submit your application now!, * Health insurance
Paid time off
Retirement plan