Techincal Support Engineer (Lvl 1-2)

We are partnering with a fast-growing, AI-driven technology company that delivers innovative digital solutions across web and mobile platforms. They are seeking a Technical Support Engineer (Level 1) to join their team and provide front-line support to end users, ensuring a seamless customer experience., * Provide Level 1 technical support for web and mobile applications

• Troubleshoot user issues related to login, authentication, and account access
• Diagnose and resolve form submission and data entry issues
• Monitor, track, and manage support tickets through a ticketing system (e.g., Zendesk or similar)
• Escalate complex issues to higher-level support teams as needed
• Maintain clear and professional communication with users throughout the support process

• 3 years of hands-on Level 1 technical support experience
• Strong experience supporting web and mobile applications
• Proven ability to troubleshoot login, authentication, and form-related issues
• Experience working with ticketing systems (Zendesk or similar)
• Strong problem-solving skills and attention to detail
• Excellent communication and customer service skills

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