IT Technical Support Specialist

• Provide technical support for hardware and software issues across the organization.
• Troubleshoot and resolve desktop-related problems for end-users.
• Assist in managing IT infrastructure, including networks and servers.
• Maintain documentation of technical processes and user guides.
• Collaborate with other IT team members to enhance system performance.
• Ensure customer satisfaction by providing timely responses to support requests.
• Monitor and maintain security protocols for systems and networks.
• Participate in training sessions for staff on new technologies.

• Proven experience in technical support or IT support roles.
• Strong knowledge of desktop operating systems (Windows, macOS) and software applications.
• Familiarity with networking concepts (LAN, VPN) and security measures (Firewall).
• Excellent problem-solving skills with a focus on customer service.
• Effective communication skills, both verbal and written.
• Experience with help desk software (e.g., BMC Remedy, ServiceNow) is a plus.
• Ability to work independently as well as part of a team.
• Relevant certifications (e.g., CompTIA A+, Network+) are preferred., * Bachelor’s (Preferred)

License/Certification:

• CompTIA A+ (Required)
• Microsoft Certified: Azure Data Engineer Associate (Required)

Ability to Commute:

• Lehi, UT (Required)

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance