Digital Employee Experience (DEX) Senior Engineer

The ideal candidate brings deep Nexthink expertise, having progressed beyond platform administration into engineering, automation, and enterprise integrations. They combine DEX knowledge with endpoint engineering, observability, and analytics to turn telemetry and user experience data into scalable solutions that drive measurable improvements in digital employee experience at enterprise scale., * Engineer, administer, and optimize the Nexthink Infinity platform (Collectors, Investigations, Dashboards, Campaigns, Alerts, Remote Actions, role-based access).

• Ensure platform stability, scalability, security, and data integrity through governance, compliance, and operational standards.
• Own platform upgrades, feature adoption, and continuous improvement, including supporting documentation and playbooks.
• Partner cross-functionally to drive adoption of Nexthink capabilities.

Automation & Self-Healing Engineering

• Develop, test, and maintain Nexthink Remote Actions and automated remediation workflows.
• Build proactive and reactive automations to resolve common endpoint, application, and user experience issues.
• Develop self-healing capabilities for device health, application performance, configuration drift, compliance gaps, network connectivity, and Microsoft 365 experience issues.
• Create reusable automation frameworks and engineering standards to accelerate remediation development.

Integrations & Platform Engineering

• Design and implement integrations between Nexthink and enterprise platforms, including ServiceNow, Microsoft Intune/SCCM, Moveworks, Microsoft 365, Splunk and other endpoint management, monitoring, and ITSM solutions.
• Leverage APIs, web services, and automation platforms to orchestrate workflows and automate data exchange.
• Collaborate with engineering, operations, and platform teams to operationalize DEX insights and remediation workflows.
• Ensure integrations align with enterprise architecture, security standards, and governance requirements.

Analytics, Reporting & Experience Insights

• Build dashboards, investigations, and reports covering device health, application performance, collaboration, network quality, and employee sentiment.
• Use NQL and platform analytics to identify trends, root causes, and automation opportunities.
• Deliver operational and executive reporting that demonstrates DEX program effectiveness and business value.
• Translate telemetry and UX data into actionable recommendations for IT and business stakeholders.

Employee Engagement & Digital Adoption

• Design and manage Nexthink Campaigns to gather feedback, measure sentiment, and drive digital adoption through targeted communications and guided remediation.
• Partner with support and engineering teams to support change initiatives and improve employee technology experience and adoption.

Continuous Improvement & DEX Strategy

• Identify recurring issues, high-volume incidents, and experience gaps suitable for automation using data from Nexthink, ServiceNow, Moveworks, and end-user/support feedback.
• Partner with EUC, Infrastructure, Security, Service Management, and Engineering teams to improve digital employee experience and contribute to DEX strategy, roadmap, and maturity initiatives.
• Stay current on Nexthink capabilities, automation technologies, and industry best practices.

Must have an active Public Trust with ability to obtain Secret or higher, as needed, US CITIZENSHIP REQUIRED., * Bachelor’s degree in Information Technology, Computer Science, Engineering with 12+ years of relevant experience; equivalent relevant experience may be considered in lieu of a degree.

• 5+ years of hands-on experience administering, engineering, and supporting the Nexthink Infinity platform.
• 10 + years of experience supporting enterprise IT infrastructure, End User Computing (EUC), workplace technology, and/or endpoint engineering environments.
• Proven experience implementing and scaling Nexthink in large enterprise environments supporting 10,000+ endpoints.
• Extensive hands-on experience with Nexthink, including Remote Actions, Investigations, Dashboards, Campaigns, Alerts, Application Experience, Software Metering, and Nexthink Query Language (NQL)
• Advanced scripting and automation experience, including PowerShell (required), Bash/Shell scripting (preferred), automated remediation and self-healing solutions, API/web service integrations, and integrating Nexthink with ServiceNow, Moveworks, or similar platforms.
• Strong knowledge of endpoint management and enterprise technologies, including Intune, SCCM, Jamf, Microsoft 365, Active Directory/Entra ID, and endpoint security. Proven analytical and troubleshooting skills, with experience using data to drive improvements in complex enterprise environments., * Nexthink certification(s) and experience with AI Drive and Adopt.
• Experience with ServiceNow ITSM/ITOM, asset management, and observability platforms such as Splunk.
• Knowledge of DEX frameworks, employee sentiment measurement, and Experience Level Objectives (XLOs).

Pay and benefits are fundamental to any career decision. That’s why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits .

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .