Content Designer

This is an exciting opportunity to join an established Digital Services Team as a skilled Granicus Forms Designer. Digital forms are a key element in achieving a channel shift to online and make use of effective technology. The work itself will entail

• Work with service managers and subject matter experts to design, build and maintain Granicus digital forms aligned to service objectives and process improvements
• Lead the digitisation of paper forms and enhance existing forms to meet evolving business needs
• Use data and insight to design, test and refine user journeys, ensuring services are easy to find and complete online
• Advise, guide and constructively challenge stakeholders to improve processes and outcomes
• Support the delivery of digital projects and work packages, ensuring quality standards and timelines are met
• Keep up to date with best practice in forms development and promote continuous improvement
• Collaborate with departments, Business Intelligence and the Customer Service Centre to drive channel shift to online services
• Build strong working relationships with Information and Technology teams to support service transformation

Do you have a passion to create and maintain accurate, high quality online content? Are you able to use customer evidence to improve content and user journeys? Can you work in an innovative and collaborative way to drive continuous improvement?, * Possess a relevant degree or the skills and experience in designing, writing, editing and publishing online content and online forms, whilst following quality standards, design principles, accessibility requirements and best practice.

• Generate solutions to straightforward and complex problems, and be able to present and provide support, advice, and relevant recommendations to non-specialist staff in a way that it can be understood.
• Demonstrate effective communication skills when supporting the development of a quality digital service, in line with business need, and working with a wide range of stakeholders.
• Investigate issues, devise solutions, and pursue principles for ensuring continuous improvement.
• Be able to plan your work, working on multiple priorities whilst ensuring you are adhering to set deadlines.
• Possess knowledge of current legislative requirements, governance and relevant policies and procedures associated with the management of online content.
• Be able to use a range of research and information to provide clear recommendations

In addition, we also expect you to share and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a . Interested in Flexible Working? We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

About Leicestershire County Council At Leicestershire County Council, we’re committed to making a real difference in people’s lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you’re starting your career or looking for your next challenge, you’ll find a place with us where your ideas are valued, and your work has purpose. For further information on what it’s like to work for us and the benefits we offer, please refer to the following