IT Systems Engineer

• Work alongside our Systems Administrator to maintain and enhance of our core systems.
• Deepen your technical mastery in endpoint management, networking and scaling enterprise SaaS estates.
• Gain hands-on technical experience working on complex high-impact projects, taking ownership of well defined pieces of work within larger strategic projects., * Handle the day-to-day administration and maintenance of MDM and endpoint platforms (Jamf and Intune) to ensure fleet health and patching compliance.
• Administer and audit core Identity and Access Management (IAM) and SaaS lifecycles for seamless onboarding/offboarding.
• Serve as the primary 2nd line escalation point for our IT Support Technician, analysing systemic trends to reduce recurring tickets.
• Create and maintain thorough technical documentation and standard operating procedures.
• Troubleshoot office networking infrastructure to ensure consistent connectivity.

Do you have experience in macOS?, Gearset’s IT team supports 350+ employees across multiple offices and a growing remote workforce. As we pursue an enterprise market, the expectation for a robust, secure, and highly available infrastructure has never been higher. We’re looking for a proactive, detail-oriented IT Systems Engineer to help keep our systems, endpoints, and networks running smoothly while supporting our strategic IT and security projects., * A proven track record in related roles such as IT support, Tech Ops or EUC.

• Comfortable administering Apple/macOS environments with JAMF our MDM platform.
• Strong working knowledge of enterprise SaaS platforms (Google Workspace, Slack, Notion).
• Familiarity with security best practices, patch management and strict access control principles.
• Excellent communication skills, with the ability to explain complex technical details to both technical and non-technical audiences.

Great to haves

• An interest in automation, with the capability or willingness to learn to use scripting languages to optimise processes.
• Network troubleshooting and diagnostics skills.

Pulled from the full job description

• Life insurance
• Company pension
• Private medical insurance
• Discounted gym membership, * Salary is £50k (depending on experience)
• This is a full time opportunity, working Monday to Friday from our Cambridge office with the option of flexible home working (for most of us that looks like 2-3 days a week in the office)
• Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to £1500 per year
• Top end hardware provided
• Opportunity to join our Long Term Incentive Plan
• Free lunch in the office
• 25 days holiday plus bank holidays (with the option to buy an extra 5 each year)
• Company Pension Plan (matching up to 5%)
• Bupa health care
• Life Insurance & critical illness cover
• Discounted gym membership, as well as a range of health and wellness benefits