Project Admin Inside Support / Technical Support Coordinator

New Job Setup & Inquiry Intake

• Handles intake of all new tech support activation inquiries.
• Books all new jobs.
• Creates initial log entries for new jobs.
• Tracks field issues to completion, ensuring each inquiry is resolved.

Project & Order Management

• Types POs and all packing lists.
• Enters POs and packing lists in the Customer Log.
• Issues revised packing lists as needed.
• Processes online ordering.
• Processes administrative release.
• Creates BOMs (bills of material).
• Processes daily scanned packing lists.
• Processes Change Order Requests (CCOs).

Vendor & Technician Coordination

• Tracks all vendor correspondence for external technicians.
• Manages and maintains calendar appointments for internal and external technicians.
• Reschedules tech support appointments as needed to resolve field issues.

Documentation, Filing & Compliance

• Processes turn-on confirmation and cancellation paperwork as required for each inquiry.
• Cleans up files daily from PA offices, returning them to file cabinets.
• Conducts daily file searches.
• Performs miscellaneous filing of POs, packing lists, and communications.
• Downloads Certificates of Compliance (poles).
• Maintains the Valmont Pole Log.
• Performs monthly file clean-up.

Billing Coordination

• Tracks billable tech support inquiries and initiates billing with accounting as needed.

Additional Responsibilities

• Orders Polara VOL online.
• Trains new associates upon request., * Office-based in Livermore, CA; standard business hours with occasional flexibility to accommodate technician scheduling needs.
• Fast-paced environment with short timelines and shifting priorities; works closely with internal staff and interfaces regularly with external technicians, vendors, and the accounting department.

• High degree of accuracy and attention to detail, including when processing POs, packing lists, and BOMs.
• Ability to work both collaboratively and independently.
• Proficient in Microsoft Office Suite and Google applications, including calendar and scheduling tools.
• Strong multi-tasker; able to manage competing priorities and a fluctuating volume of inquiries and orders in a fast-paced environment with short timelines.
• Reliable in work and attendance.
• Clear written and verbal communication skills for coordinating with technicians, vendors, and accounting; positive attitude and a strong team contributor.
• Strong problem-solving skills to track field issues through resolution., * High school diploma or equivalent required; additional coursework in business administration or a technical field preferred.
• 1+ years of experience in a scheduling, dispatch, customer service, order processing, or technical support coordination role preferred.
• Experience coordinating with external vendors or technicians and familiarity with basic billing/invoicing, purchase order, or BOM processing a plus.

Physical Requirements

• Prolonged periods of sitting and computer/phone use.
• Frequent movement of paper files between desks and file cabinets as part of daily filing duties.
• Occasional lifting of files or office equipment up to 20 pounds.
• Frequent use of hands for keyboard operation and document processing.

Hourly Rate $19 - $21to start per hour, Full-Time position with Full Benefit plan. Medical, Dental, Vision, Life & LTD, 401(k) w/ match, PTO.

JAM Services is an equal opportunity employer committed to creating an inclusive workplace where all employees are valued and respected.