Application Support Analyst

• Monitor, troubleshoot, and resolve application-related incidents and service requests.
• Provide Tier 2/3 support for business-critical applications.
• Collaborate with developers and vendors to address bugs, patches, and upgrades.
• Perform root cause analysis and implement preventive measures.
• Maintain application documentation, including configuration and support procedures.
• Assist with application deployments, testing, and change management processes.
• Ensure compliance with security and data protection standards.
• Provide training and guidance to end-users as needed.

• Bachelor’s degree or higher from an accredited university or equivalent experience working as a Support Analyst.
• Proficiency in SQL, scripting, and troubleshooting tools.
• Familiarity with ITIL processes and ticketing systems.
• Strong analytical and problem-solving abilities.
• Excellent communication and customer service skills.

Physical Requirements:

• Minimal travel to stores and distribution centers.
• Duties frequently involve being seated for extended periods of time and using computers.
• Minimal travel to stores and distribution centers.
• Duties frequently involve being seated for extended periods of time and using computers.
• Ability to remain in a normal seated position regularly.
• Ability to see, hear, and speak regularly.
• Ability to grip, reach, and pinch with arms and hands frequently.
• Ability to bend and twist occasionally.
• Ability to work in a constant state of alertness and safe manner.