IT Help Desk Technician

• Provide prompt and professional technical support to end-users via help desk systems, assisting with hardware, software, and network issues.
• Troubleshoot and resolve computer hardware problems, including desktops, laptops, mobile devices, and peripherals.
• Support operating systems such as Windows (including Windows Server), macOS, and Linux by diagnosing and fixing related issues.
• Manage user accounts and permissions through Active Directory and assist with account setup or modifications.
• Diagnose network connectivity problems involving LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and other network components.
• Maintain accurate records of support tickets using customer support ticket management systems; prioritize issues to ensure timely resolution.
• Assist with IT infrastructure maintenance tasks such as computer management, equipment troubleshooting, and hardware upgrades to optimize performance., Embark on a rewarding career where your technical talents empower others! We are committed to fostering a supportive environment that values your growth as an IT professional while ensuring you have the tools needed to succeed every day.

• Strong knowledge of Microsoft Office applications and familiarity with Microsoft Windows Server environments.
• Proven experience in technical troubleshooting support for both hardware and software issues across various operating systems.
• Expertise in computer networking concepts including LAN, TCP/IP, DNS, VPNs, firewalls, and network troubleshooting techniques.
• Ability to provide exceptional customer service while communicating technical information clearly to non-technical users.
• Skilled in Active Directory management for user account administration and permissions control.
• Experience supporting mobile devices and managing IT equipment in a fast-paced environment.
• Excellent analysis skills to identify root causes of technical problems quickly and efficiently.

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance
• Sick time

Pay: $22.00 - $30.00 per hour

Expected hours: 40.0 per week, * 401(k)

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance