Service Desk Technician

Motion Recruitment Partners LLC.

Chicago, IL, United States

14 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Experienced

Experience required

3 years minimum

Working hours

Regular working hours

Job source

www.dice.com

Tech stack

Microsoft Windows Active Directory Dynamic Host Configuration Protocol Domain Name System (DNS) Virtual Private Networks (VPN) Microsoft Office Laptops

Job description

A professional services organization is looking to bring on a Service Desk Technician to provide hands-on technology assistance to employees in an office environment. You will support Windows computers, Microsoft Office applications, mobile devices, printers, and other workplace technology while troubleshooting and resolving day-to-day technical issues.

You’ll also assist with laptop and desktop deployments, conference room and video conferencing technology, hardware installations, and equipment replacements. This is a great opportunity for someone who enjoys working directly with users and providing responsive technical support in a fast-paced professional environment. If you are interested in this Technical Support Technician opportunity, please apply now.

Requirements

3+ years of IT support, desktop support, or similar hands-on technical experience
Strong troubleshooting experience with Windows PCs and Microsoft Office
Experience supporting laptops, printers, mobile devices, and common workplace applications
Familiarity with hardware imaging, configuration, and deployment
Working knowledge of Active Directory, Exchange, VPN, DNS, and DHCP
Strong communication and customer service skills

Desired Skills & Experience

Experience supporting video conferencing and conference room technology
Ability to independently balance multiple support requests and priorities
Previous experience supporting users within a law firm or professional services environment