Help Desk Support Specialist

We are seeking an experienced Help Desk Support Specialist to join a growing IT support team in a corporate environment. This role will provide hands-on technical support to end users, troubleshoot a variety of hardware and software issues, and ensure a high level of customer service across the organization., * Provide technical support for desktop, laptop, and end-user technology issues.

• Troubleshoot and resolve Windows operating system and Microsoft 365-related problems.
• Support user account administration, password resets, and access-related requests.
• Manage and prioritize tickets in a service desk or ITSM platform.
• Assist with hardware deployments, device setup, imaging, and troubleshooting.
• Support remote access technologies, authentication issues, and endpoint management solutions.
• Participate in employee onboarding and offboarding activities.
• Document incidents, resolutions, and support activities accurately.
• Collaborate with other IT teams on system upgrades, deployments, and ongoing support initiatives.
• Deliver excellent customer service while supporting both technical and non-technical users.

Device Setup Communication Microsoft 365 Prioritization Authentications Problem Solving Desktop Support Customer Service Active Directory Virtual Desktops Technical Support Help Desk Support Business Valuation Employee Onboarding Incident Management Endpoint Management IT Service Management Remote Access Systems Full Stack Development Business Transformation, * 3+ years of help desk, service desk, or desktop support experience within an enterprise environment.

• Strong troubleshooting experience with Windows operating systems and Microsoft 365 applications.
• Experience with Active Directory user administration.
• Familiarity with ticketing systems and incident management processes.
• Strong communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment., * Experience supporting endpoint management solutions and mobile device management tools.
• Exposure to virtual desktop environments, VPN support, and multi-factor authentication.
• Experience with laptop imaging, deployments, and hardware troubleshooting.
• Experience supporting large corporate user populations., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Apple IPad Microsoft 365 Professionalism Customer Service Microsoft Office Computer Science Active Directory Technical Issues Operating Systems Technical Support Help Desk Support Computer Hardware Business Valuation Technical Standard Smartphone Operation Information Technology Full Stack Development Network Troubleshooting Business Transformation Mobile Device Management End-User Training And Support Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software) +0

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.