Helpdesk Administrator

You will be working on a team of 4 Helpdesk Operatives and 20 Engineers plus various Contractors.

Providing front line support to our clients, from receiving, processing and scheduling reactive and planned maintenance work orders.

In addition to this you will be organising quotation requests for one off project works which may require site visits.

You will be working with multi-clients and managing various projects at any one time. Coming from a fast-paced high-pressured background, you’ll find it second nature to understand the complexities of the business., · Manning the office on a daily basis

· Organizing and scheduling the work for the engineers

· Liaising with clients via email and telephone to book in PPM works, remedial works and one off works

· Producing and issuing RAMS/permit to works

· Maintaining the company vehicles under the instruction from the company directors

· Typing and issuing quotations

· Liaising with Sub Contractors and Engineers

· Dealing with all company emails and telephone calls

· General day to day running of the helpdesk/office

Do you have experience in Microsoft Office?, You will be a strong self motivated people manager with effective communication problem solving and performance management skills. You will be confident, self-motivated with a ‘can-do’ attitude. You will have exceptional communication skills using different styles to deliver clear messages at all levels. You will find it easy to adapt to change quickly and to the ever-changing priorities., * Experience of working ona helpdesk/operational team preferably within Facilities Services Environment

• Demonstrable evidence of influencing positive change within a team
• Excellent communication skills managing and overseeing project works
• Proven experience in a professional customer services environment and client engagement

Knowledge

• Knowledge of Facilities Services operations is preferable
• A good knowledge of CAFM System (we currently use Sim Pro), web-based software, IT best practices, industry trends and customer service including report generating.
• Working at height knowledge would be useful
• Health and Safety Training

Skills Competence

• Excellent verbal communication skills and good telephone and face to manner
• Accuracy & Precision in all written communication
• IT literate with extensive experience of MS Office applications i.e. Word, excel and power point

Pulled from the full job description

• Company pension
• On-site parking