Helpdesk Administrator

Multi Trades Recruitment are seeking a highly organised and professional Helpdesk Administrator to join our team. This a great Temp to perm opportunity for the right individual., * Manage the full lifecycle of maintenance requests from customer enquiry through to job completion and closure

• Log, assign, schedule, and monitor reactive and planned maintenance tasks using the Maximo CAFM system
• Actively manage workflow and jeopardy processes to ensure all jobs are completed within SLA targets
• Act as the first point of contact for incoming calls, emails, and service requests, delivering excellent customer service at all times
• Coordinate engineers, subcontractors, and suppliers to ensure timely attendance and completion of works
• Support the production of reports, compliance documentation, purchase orders, and operational data
• Assist with processing contractor labour, invoicing queries, and purchase orders through finance systems such as Coupa
• Maintain accurate records, statutory documentation, and administrative processes across the contract
• Liaise with contract managers, supervisors, operational teams, and NHS stakeholders to support efficient service delivery
• Escalate complaints and support continuous improvement initiatives to enhance customer satisfaction and performance
• Provide cover for supervisory duties during absences and support wider operational projects when required
• Work flexibly across shifts, including nights, weekends, and bank holidays, to maintain Helpdesk cover

Do you have experience in Time management?, * Experienced in administration, customer service, or Helpdesk operations within a fast-paced environment

• Confident managing high volumes of calls, emails, and maintenance requests while maintaining accuracy and professionalism
• Strong organisational and time management skills with the ability to prioritise workloads and meet deadlines
• Excellent communication and interpersonal skills with a professional telephone manner
• Skilled in data entry, reporting, document management, and general administrative support
• Strong IT skills including Microsoft Office applications such as Word and Excel
• Experience using CAFM systems such as Maximo and finance systems such as Coupa advantageous
• Able to work independently and proactively while supporting wider team objectives
• Customer-focused with strong problem-solving abilities and attention to detail
• Flexible and adaptable to changing operational demands, including shift work and weekend cover
• Experience within FM, technical, or healthcare environments advantageous but not essential
• Able to build strong working relationships with colleagues, contractors, and clients at all levels
• DBS clearance required for the role