IT Infrastructure Engineer

• Support, maintain, and administer core IT infrastructure environments including servers, storage, virtualisation platforms, cloud services, and backup systems.
• Ensure the availability, performance, reliability, and security of infrastructure systems across all business locations.
• Manage and support Microsoft-based environments including Windows Server, Active Directory, Microsoft 365, Entra ID, and related technologies.
• Monitor infrastructure performance and proactively identify opportunities for improvement, optimisation, and risk reduction.
• Support cybersecurity initiatives including patch management, vulnerability remediation, endpoint protection, MFA, identity management, and access controls.
• Assist with the design, implementation, and maintenance of disaster recovery and business continuity solutions.
• Support infrastructure-related projects including ERP implementations, system upgrades, migrations, cloud adoption, and site integrations.
• Work closely with service desk, network, and application support teams to ensure effective end-to-end service delivery.
• Investigate and resolve infrastructure incidents, problems, and technical escalations within agreed service levels.
• Maintain accurate technical documentation including infrastructure diagrams, configurations, standards, and operational procedures.
• Manage relationships with third-party suppliers, support providers, and technology partners where required.
• Participate in change management activities to ensure infrastructure changes are properly assessed, tested, documented, and implemented.

General Responsibilities & Duties

• Adhere to company quality awareness.
• Meeting Health and Safety standards, supporting others to do the same.
• Assist other areas of the business when required to carry out the same or similar tasks.
• Any other reasonable duties required., We pride ourselves on our attitude & culture. It is essential that our Core Values are met irrespective of the job role., * Work in a safe manner and observe site Health and Safety rules and procedures.
• Do not misuse or interfere with anything provided to ensure the Health and Safety of themselves and others.
• Correctly use the protective clothing and equipment provided.
• Report any safety concerns promptly to their Supervisor and take action to prevent injury if it is safe to do so.
• Report all injuries that occur at work and obtain the necessary first aid treatment.
• Help in the investigation of accidents to prevent recurrence.

Do you have experience in Virtualization?, * Customer-focused with a proactive and solutions-based approach.

• Strong organisational and communication skills.
• Ability to manage competing priorities and work under pressure.
• Strong attention to detail and commitment to high-quality standards.
• Collaborative team player with a continuous improvement mindset., * Experience supporting enterprise IT infrastructure environments.
• Strong knowledge of:
• Windows Server
• Active Directory & Group Policy
• Microsoft 365 & Entra ID
• Virtualisation platforms (VMware and Hyper-V)
• Backup and recovery technologies
• Storage technologies
• Endpoint management
• Basic networking principles
• Experience supporting cloud and hybrid infrastructure environments.
• Strong troubleshooting and analytical skills.
• Experience working within structured IT support or ITIL-based environments.

Desirable:

• Experience with Azure cloud technologies.
• Experience with cybersecurity platforms such as CrowdStrike, Defender, or similar tools.
• Experience with Palo Alto Firewalls.
• Knowledge of Zero Trust security principles.
• Experience supporting manufacturing or multi-site environments.
• Exposure to automation and scripting technologies such as PowerShell.
• Relevant certifications such as:
• Microsoft Certified
• Azure Administrator
• Virtualisation Technologies
• ITIL Foundation
• CompTIA Server+, Positive behaviours and actions towards others for their abilities, qualities and achievements.

ENTREPRENEURIAL SPIRIT

Applying an enterprising mindset to create new opportunities for change, growth for personal and/or business success.