Entry Level Tech Support

• Provide first-line technical support to end-users via help desk systems, resolving hardware, software, and network issues efficiently.
• Assist with troubleshooting computer hardware components such as desktops, laptops, mobile devices, printers, and peripherals.
• Support operating systems including Windows (Windows 10/11), Linux, and Windows Server environments.
• Manage user accounts and permissions through Active Directory management tools and assist with GPO (Group Policy Object) configurations.
• Diagnose and resolve network connectivity problems related to LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, and network troubleshooting techniques.
• Support IT infrastructure components such as switches, routers, and firewalls to ensure smooth network operations.
• Document all support interactions accurately in customer support ticket management systems and escalate complex issues when necessary.
• Assist with equipment setup, configuration, upgrades, and routine maintenance to ensure optimal performance.
• Communicate clearly with users at all levels to explain technical solutions in an understandable manner.
• Contribute to maintaining security protocols by supporting Active Directory management and assisting with user access controls.

• Basic understanding of computer networking concepts including LAN, TCP/IP protocols, DNS, VPNs, and TCP connections.
• Familiarity with operating systems such as Windows (including Windows Server) and Linux.
• Experience using help desk or ticketing systems for issue tracking and resolution documentation.
• Knowledge of Microsoft Office applications for user support purposes.
• Strong communication skills with the ability to explain technical information clearly and professionally.
• Demonstrated problem-solving skills with a focus on customer service excellence.
• Ability to troubleshoot hardware issues related to computer hardware components and peripherals effectively.
• Eagerness to learn new technologies related to desktop support, equipment troubleshooting, and IT infrastructure management.

This entry-level role is designed for motivated individuals eager to grow their IT expertise while providing outstanding support that keeps organizations running smoothly. We welcome candidates who are enthusiastic about technology, possess strong analysis skills, and are ready to embark on a rewarding career in IT support!