IT Representative (Part-time)

• Track, document, and resolve all helpdesk requests using the ticket management system.
• Assist with the setup, operation, and troubleshooting of statistical equipment during Hornets home games.
• Provide technology support for concerts, family shows, and other live events.
• Relocate and configure computer equipment throughout the building.
• Install, configure, and troubleshoot PC hardware and Microsoft operating systems.
• Prepare and test game-day PC hardware and components several hours before events.
• Respond to virus, malware, and other security threats while implementing preventative measures.
• Provide general network support, including TCP/IP, DNS, DHCP, LAN/WAN, and wireless systems.
• Support NBA Stats system and other video/computer-related platforms.
• Assist media, staff, and guests with connectivity to wired and wireless networks.
• Work with IT Services staff, Stats crew, and “game night” technology teams to ensure smooth event operations.
• Safely handle network data, serial, and video cabling.
• Troubleshoot and resolve hardware/software issues in a timely manner.
• Maintain flexibility to work weekends, evenings, and game/event schedules.

• Associate degree in Computer Information Systems or related field, plus 2 years of IT experience (equivalent experience may be substituted for education).
• Flexible availability, including evenings and weekends.
• Proficiency with Windows operating systems.
• Ability to diagnose and resolve technical issues quickly.
• Reliable transportation and mobile communication access.
• Working knowledge of networks, including TCP/IP, DNS, DHCP, LANs, WANs, and wireless technologies.
• Familiarity with serial communications, video systems, and broadcast technology preferred.
• Strong work ethic and dependability.
• Excellent interpersonal and communication skills.
• Strong time management and organizational skills.
• Detail-oriented with a high level of accuracy.
• Ability to follow direction and work independently with minimal supervision.
• Adaptability in a fast-paced, dynamic environment.

The Part-Time IT Representative plays a key role in supporting Hornets Sports & Entertainment’s technology and telecommunications infrastructure. This position provides hands-on support for desktop PCs, event technology, and networking during basketball games, concerts, and other events at Spectrum Center.