Senior IT Support Technician

We are looking for a Senior IT Support Technician to join our in-house IT team. This is a hands-on role supporting the day-to-day delivery of IT services across the firm while also contributing to infrastructure improvements and ongoing projects.

You will work closely with the IT Manager to ensure systems are reliable, secure, and fit for purpose, while providing a high standard of support to staff across all departments.

This is an excellent opportunity for someone who enjoys a varied role, combining user support, infrastructure work, and project involvement., User Support & Service Delivery

• Provide first and second line support across hardware, software, and core business systems
• Support Remote Desktop and VPN access for remote users
• Troubleshoot and resolve issues efficiently, taking ownership through to resolution
• Maintain clear documentation and contribute to user guides where needed

Infrastructure & Systems

• Assist with the management of servers, virtual machines, storage, and backups
• Carry out routine maintenance, patching, and system checks
• Support the diagnosis and resolution of system issues and outages

Security & Compliance

• Apply and maintain IT security best practices
• Support patching, vulnerability remediation, and endpoint protection
• Assist in maintaining compliance with regulatory and security standards

Projects & Improvements

• Support delivery of IT projects, including upgrades, migrations, and new systems
• Contribute ideas to improve efficiency, reliability, and user experience
• Assist with testing, rollout, and user adoption of new technologies

Supplier Management

• Work with third-party providers to resolve issues and deliver services
• Ensure incidents and requests are followed through and communicated clearly

Equipment & Office Support

• Maintain office IT equipment including laptops, desktops, printers, and meeting room technology
• Support new starters and leavers with device setup and access
• Assist with occasional hardware logistics and replacements

Do you have a valid Driving License license?, Do you have experience in VPN?, We’re looking for someone who is proactive, approachable, and comfortable working across both support and infrastructure. You should be confident managing your own workload and communicating clearly with both technical and non-technical users.

You’ll ideally have experience with:

• Supporting Remote Desktop Services (RDS) and VPN access
• Microsoft 365 administration, including Exchange Online, SharePoint, Intune and Entra ID
• Virtualised environments (VMware or Hyper-V)
• Windows Server administration, including Active Directory and Group Policy
• Troubleshooting networking issues (DNS, DHCP, connectivity)
• Applying security best practices, including patching and vulnerability management
• Backup and disaster recovery solutions
• End-user device deployment and support
• Working with external IT providers or managed service partners

Experience within a professional services environment (such as legal services) would be beneficial but not essential.

Additional Desirable Skills

• A full UK driving licence and the ability to travel between office locations or to third-party sites when required

We are a well-established law firm with a strong reputation across the North East. Our IT team plays a key role in supporting the business, managing modern infrastructure, and driving continuous improvement across systems and processes.