ICT Support Field Engineer - Formby

You will be based at one of their customer sites and responsible for providing support to staff and students and carrying out maintenance, as well as dealing with day-to-day issues that arise, providing incident management and providing resolutions on a wide range of hardware and software solutions.

Support Engineer Responsibilities for ICT Support Engineer:

· Proactive support using monitoring solutions

· Liaising with 3rd party hardware / software vendors

· Maintaining Firewall and Filtering Solutions

· Supporting and maintaining Network / Wireless Infrastructure

· Supporting and maintaining VMware / Hyper-V Virtualised Environments

· Supporting and maintaining Microsoft Server / Desktop Operating Systems

· Supporting and maintaining Microsoft Server / Desktop Applications

· Supporting and maintaining Active Directory, Group Policies, DNS, DHCP, MDT, WDS, WSUS

· Supporting and maintaining Enterprise Anti-Virus solutions (Sophos, ESET or similar products)

· Support and maintaining Enterprise Backup solutions (Veeam, Veritas or similar products)

· Maintain Enterprise Cloud solutions (Azure, Office 365, G Suite)

· Supporting and maintaining Enterprise MDM solutions (Lightspeed or similar products)

· Maintaining Server / Desktop / Laptop Hardware

· Maintaining NAS/SAN Hardware

Do you have a valid Driving License license?, Do you have experience in Microsoft Windows Server?, · At least 2 years’ experience in a similar role

· Full UK Driving Licence and access to own transport (Essential)

· As the job involves working in schools you will be required to obtain an Enhanced DBS Check (Essential)

· Professional Certifications (Advantageous but not necessary)

· Strong knowledge and experience of supporting and maintaining:

o Network / Wireless Infrastructure

o VMware / Hyper-V Virtualised Environments

o Microsoft Server / Desktop Operating Systems

o Active Directory, Group Policies, DNS, DHCP, MDT, WDS, WSUS

o Enterprise Anti-Virus solutions (Sophos, ESET or similar products) and Enterprise Backup solutions (Veeam, Veritas or similar products)

o Enterprise Cloud solutions (Azure, Office 365, G Suite)

o Enterprise MDM solutions (Lightspeed or similar products)

o Server / Desktop / Laptop Hardware

o NAS/SAN Hardware

· Ability to communicate with technical and non-technical users

· Ability to plan, organise and prioritise workload

· Ability to read and produce business quality documentation

· Excellent customer relationship and interpersonal skills

· Strong problem-solving skills

· Good organisation skills

My client is looking for a dynamic and proactive Support Service Engineer to join their Managed Services Team.