IT Helpdesk Officer

We are currently looking for a IT Helpdesk Officer to join our Information Technology team on a full time permanent contract.

The successful candidate will join a small but essential team that provides support to the Southbank centre IT Users covering all areas of IT. The Helpdesk is an essential part of the Operations team., * Experience of working well in a team on an IT ServiceDesk or Desktop support team.

• The ability to successfully manage their own IT tickets in their queue with minimal supervision.
• To be responsible on keeping all users up to date with any issues that they are dealing with and to collaborate well with their team and others alike.
• Assist with the maintenance, support, administration and upgrading of existing IT business systems as requested and approved by the IT Helpdesk Manager.
• Help maintain the asset register of SC’s IT assets throughout their life cycle from acquisition to disposal.

Do you have experience in Organizational skills?, * Good organisational skills with the ability to work calmly under pressure, multitask and prioritise.

• Good written and verbal communication skills, including the ability to explain technical information clearly.
• Good analytical and troubleshooting skills showcasing their ability to support real time fixes.
• Flexible and helpful attitude. In particular, the ability to empathise with IT Helpdesk customers and respond sensitively to their problems, requests, and complaints.
• Great IT skills, including knowledge of current desktop operating systems and Microsoft / Google productivity tools.

Pulled from the full job description

• Annual leave
• Employee discount
• Sick pay
• Free fitness classes

• Company pension, As well as working at one of London’s most popular and exciting sites the successful candidate will also benefit from the following:

• A min 5% pension contribution (going up to 9% depending on employee contribution), from day 1 of employment
• 28 days annual leave, plus bank holidays
• Enhanced sick pay
• Enhanced family leave benefits
• Up to 30% discounts at onsite retail, food and beverage vendors
• Staff ticket offers for SC events
• Free entry to Hayward Gallery
• Free/discounted entry with other reciprocal organisations
• Free staff yoga

About Southbank Centre

We’re the UK’s largest centre for the arts, and a charity that is proud to bring millions of people together on London’s South Bank. Our mission is to make a difference to the lives of artists, audiences and communities through the variety of our programming and spaces. We look after an 11-acre site, which includes the Royal Festival Hall, the Queen Elizabeth Hall, the Purcell Room, and the Hayward Gallery. If this role appeals to you, and you want to work with us to make the Southbank Centre the world’s most exciting centre for the arts, we would love to hear from you. We know that experience can look different for everyone, and encourage you to share your relevant skills with us whether they are from within the Arts or gained in other sectors.

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