Security Operations Centre Operator - Cambridge - CB21

As an Operator in our Security Operations Centre (SOC) you will work as part of a multi-skilled team overseeing the day-to-day operations of the business and providing support and monitoring to our out-of-hours teams.

This role offers excellent opportunities for development and progression, and the successful candidate will undergo full training prior to undertaking the role. You will be part of a close and mission focused team from the start.

Your duties include (but are not limited to):

• Provide a professional, efficient, and approachable security service whilst maintaining a high level of customer service to clients, staff and visitors always
• To be able to escalate to the correct level, manage information and reporting, resolve challenges and issues quickly by providing informed and fast decisions.
• Complete detailed and accurate reports which are sent to clients and managers in line with Dardan Security’s Company Policy
• Monitoring and responding to CCTV systems
• Provide telephone and email support as required
• Monitoring Staff Welfare via check call system
• Assisting with resourcing, with looking to cover shifts as required
• Overseeing the Mobile Patrol and Response Team, completing alarm response reports and actions
• Providing an out-of-hours telephone answering system for Dardan’s clients

Do you have experience in Microsoft Word?, * Valid CCTV SIA Licence (desirable)

• Right to work in the UK and a five-year checkable history
• Punctual and reliable
• Passionate about creating an expectational customer experience
• Knowledge of the MS packages (excel, word, outlook)
• Highly intuitive with a curious mindset
• Highly presentable in line with our corporate brand
• Resilient and pro-active in your work

Pulled from the full job description

• Referral programme
• Annual leave, Be ethical, be authentic, be agile and be smart. We do our best and then do a little bit more, every time.

Our Vision

To be a trusted partner for Security solutions through intelligence, innovation, and influence.

Reward and Benefits

• Unlimited training and opportunities to progress
• £15.81 per hour
• 42 hours per week
• 12 hour shift pattern, 4 on / 4 off; working days and weekends
• Up to 28 days paid holiday (site and shift dependant)
• Recognition rewards
• Access to a 24/7 employee wellbeing support line
• Virtual GP Service
• Earn an extra bonus through recommend a Friend Scheme, no limits

Dardan have a wealth of experience in delivering smart security solutions that go beyond safeguarding buildings, property, and staff. We combine the best in technology, mobile services, physical guarding, and consultancy., Dardan is a people focused, privately owned specialist security company. We choose our employees carefully and value them greatly. We know that our people are our greatest asset and as such we invest in their development. A career with us means joining an ACS Pacesetter & a company listed on Infologue’s “One to Watch”.

Diversity, Inclusion and Equality

At Dardan, we are committed to building a workforce of talented, intuitive, and ethical professionals. We do this through attracting and retaining a diverse group of people and encourage an inclusive environment for us and our clients.

We hire the best people available and have a continuously evolving culture where everybody is celebrated and respected, which we believe is critical for fostering innovation and collaboration. We recognise the strength in growing a workforce that encourages different ideas in line with our shared values.

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