IT Support Officer

As an IT Support Officer, you will provide first-line technical support and service desk assistance to users across Rochford District Council. Working within the Digital, Data & Technology team, you will help deliver high-quality IT services, support Microsoft-based technologies, troubleshoot technical issues, and assist with hardware deployment and maintenance., * Provide first-line IT support to end users.

• Respond to service desk incidents and requests.
• Diagnose and resolve hardware, software, and system issues.
• Deliver excellent customer service and technical support.
• Support Microsoft technologies and cloud-based services.
• Configure, deploy, and decommission IT equipment.
• Maintain and update IT assets and records.
• Escalate complex technical issues when required.
• Assist with user account administration and system access.
• Support Digital, Data & Technology service delivery.
• Troubleshoot desktop, laptop, and peripheral issues.
• Assist with software installations and updates.
• Work collaboratively with Technical Analysts and the wider IT team.
• Maintain accurate service desk records and documentation.

• Previous experience in an IT Support, IT Service Desk, Helpdesk, or Technical Support role.
• Experience providing first-line technical support.
• Experience troubleshooting hardware and software issues.
• Experience supporting Microsoft technologies.
• Experience configuring and deploying IT equipment.
• Strong customer service and communication skills.
• Experience working within a busy support environment.
• Ability to diagnose and resolve technical problems efficiently.
• Experience maintaining accurate support records and documentation., * Relevant IT Support or Technical Support experience.
• Good understanding of Microsoft technologies.
• Right to Work in the UK., * ITIL knowledge or certification.
• Experience supporting cloud-based technologies.
• Experience working within Local Government or Public Sector environments.