Application Support Analyst II (Healthcare IT) - Remote

• Provide Tier 2 and Tier 3 support for clinical third-party applications (non-imaging).
• Investigate, troubleshoot, and resolve medium to high-complexity application issues.
• Manage incidents, service requests, and problem resolution following ITIL processes.
• Coordinate application fixes and code changes with software vendors.
• Work with infrastructure and technical teams to resolve application-related issues.
• Maintain detailed documentation within ticketing and knowledge management systems.
• Monitor SLA compliance and support critical application outages.
• Recommend process improvements to prevent recurring issues.
• Participate in an on-call rotation providing 24/7 application support as required.
• Deliver excellent customer service to internal and external users.

• Bachelor’s Degree (proof of education required).
• Experience supporting Clinical Third-Party Applications (Non-Imaging).
• Experience providing Tier 2/Tier 3 application support.
• Strong troubleshooting and analytical skills.
• Working knowledge of ITIL incident and problem management.
• Experience with Microsoft Office and enterprise healthcare applications.
• Excellent communication and documentation skills.
• Ability to work independently with minimal supervision., * Experience supporting healthcare IT environments.
• Experience working with vendors and coordinating application upgrades.
• Familiarity with call tracking and knowledge management systems.
• Previous experience supporting enterprise clinical applications., * Do you have at least 2 years of experience supporting Clinical Third-Party Applications (Non-Imaging) in a healthcare environment?
• Have you provided Tier 2 and Tier 3 application support for enterprise healthcare applications?
• Do you have experience working with ITIL Incident and Problem Management processes?
• Email ID & Contact No.

Education:

• Bachelor’s (Required)

Experience:

• Application Analyst or Application Support: 2 years (Required)