Data Center Technician 3

Insight Global is seeking experienced Data Center Technician III professionals to support large-scale data center operations, deployments, and critical infrastructure projects throughout Canada. These individuals will be responsible for installing, maintaining, troubleshooting, and supporting server, network, and data center infrastructure within live production environments while serving as technical escalation points for complex issues and critical incidents.

This role requires advanced troubleshooting and diagnostic capabilities, including experience providing Level 2 and Level 3 support for hardware, network connectivity, and infrastructure-related issues. Technicians will be responsible for performing root cause analysis, resolving complex incidents, supporting enterprise-scale deployments, and maintaining uptime across mission-critical environments. Responsibilities include rack and stack deployments, server installations, structured cabling systems, network infrastructure support, incident response, and infrastructure maintenance activities.

The ideal candidate will possess hands-on experience troubleshooting servers, switches, routers, fiber optic systems, and structured cabling infrastructure. Candidates should be comfortable diagnosing and resolving hardware failures, network connectivity issues, physical layer faults, and production incidents while adhering to operational standards and change management processes.

Successful candidates will demonstrate a strong understanding of physical and logical network infrastructure, including Layer 1, Layer 2, and basic Layer 3 networking concepts. This includes experience with VLANs, TCP/IP, routing fundamentals, fiber optic systems, structured cabling, switches, routers, optics, servers, and connectivity protocols. Candidates must be capable of independently identifying root causes, executing corrective actions, documenting findings, and escalating issues with detailed diagnostics when necessary.

*4+ years of experience supporting enterprise or hyperscale data center environments *Experience providing Level 2 and/or Level 3 technical support and troubleshooting *Advanced troubleshooting experience involving servers, network connectivity, and physical infrastructure *Experience troubleshooting hardware failures including motherboards, CPUs, memory, storage devices, power supplies, and network interface cards *Experience troubleshooting switch ports, optics, VLANs, and network connectivity issues *Ability to perform root cause analysis and document troubleshooting findings *Cisco CCNA, CCNP, Network+, Server+, or similar certifications *Experience consoling into switches and performing basic switch configurations *Knowledge of VLANs, STP, routing, and TCP/IP networking fundamentals *Experience with GPU server deployments and AI infrastructure