Help Desk Analyst I

We are seeking a dedicated Help Desk Analyst I to be the first point of contact for internal employees, contractors, and interns. This high-impact role offers the chance to develop your skills in a dynamic, supportive environment while providing vital technology assistance that keeps our organization running smoothly.

What You’ll Do:

• Serve as the initial touchpoint for resolving IT incidents and service requests related to Windows, Microsoft 365, mobile devices, enterprise applications, and network connectivity.
• Troubleshoot and resolve issues involving hardware, software, VPN, Citrix environments, and more, ensuring quick resolution and high customer satisfaction.
• Document and track all requests using ServiceNow, adhering to established service level agreements.
• Support user onboarding, access management, password resets, MFA enrollment, and security protocols.
• Collaborate with IT teammates and other departments to streamline processes and improve service delivery.
• Participate in projects, testing, and continuous improvement initiatives - your ideas welcome!
• Support the adoption of workplace technologies and provide remote assistance, with occasional hands-on support.
• Embrace a rotating after-hours on-call schedule to support operational needs outside regular hours.

• Minimum of 2 years supporting end users in a Help Desk, Service Desk, or Desktop Support environment.
• Proficiency supporting Windows 10/11, Microsoft 365, and enterprise mobile devices.
• Experience with ServiceNow, VPN, remote support tools, and endpoint management.
• Strong customer service, communication, troubleshooting, and problem-solving skills.
• Ability to prioritize tasks, analyze issues, document solutions, and work independently under pressure.

Nice to Have Skills:

• Certifications such as CompTIA A+, Network+, Security+, Microsoft certifications, or ITIL Foundations.
• Knowledge of Citrix virtual environments, Microsoft Entra ID (Azure AD), and MDM solutions.
• Experience supporting a large enterprise in a corporate or utility setting.

Additional Requirements:

• Valid driver’s license.
• Reliable internet and phone access for remote work.
• Must reside within a 60-minute commute of Topeka, KS.
• U.S. citizenship and successful background screenings are required.

This is your opportunity to jump-start your IT support career in a forward-thinking, inclusive organization committed to empowering a better future. If you’re eager to grow your technical skills, deliver outstanding support, and be part of a diverse team, we want to hear from you! Apply today and help us keep our organization connected and operating at peak performance.

Estimated Min Rate: $22.00 Estimated Max Rate: $24.00

What’s In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities