IT Service Technician

Our client is seeking a Service Desk Technician I to provide day-to-day technical support for internal employees. This role will focus heavily on onboarding/offboarding, hardware provisioning, account administration, and remote tier 1 ticket support. The ideal candidate has experience supporting Apple hardware, managing end-user devices, and working within Google Workspace environments.

• 1-3 years of experience in a Service Desk, Desktop Support, or Help Desk role. * Hands-on experience supporting and deploying Apple hardware and macOS devices. * Experience with hardware provisioning, inventory management, and asset tracking. * Experience supporting employee onboarding and offboarding processes. * Strong troubleshooting skills across hardware, software, and user access issues. * Excellent customer service and communication skills. * Ability to prioritize and manage multiple support tickets in a fast-paced environment. * Experience with Jira and/or Atlassian products. * Experience working within Google Workspace environments. * Familiarity with Google-based IT environments and workflows. * Experience supporting remote users and distributed workforces. * Basic networking knowledge and troubleshooting skills.