Full Stack Development

Unlike a traditional high-volume call center position, this role focuses on processing customer orders, supporting sales representatives, and coordinating with internal departments to ensure customer needs are met. New hires will begin in an order processing capacity while developing product knowledge and learning internal systems., * Process customer orders accurately and efficiently.

• Provide customer support via phone and email.
• Generate quotes and assist with order-related inquiries.
• Expedite orders and coordinate delivery updates.
• Troubleshoot customer issues and identify appropriate solutions.
• Work closely with engineering, warehouse, and other internal departments to resolve questions and concerns.
• Maintain accurate customer and order information within company systems.
• Utilize Outlook, Excel, and ERP software to manage daily tasks.
• Support sales representatives with administrative and customer service activities.
• Ensure a high level of customer satisfaction through timely communication and attention to detail., Unpacking Geography Scheduling Mathematics Warehousing Cash Register Merchandising Clerical Works Stock Rotation Order Delivery Building Trust Pharmaceuticals Issuing Refunds Customer Service English Language Asset Protection Pharmacy Systems Order Fulfillment Quality Improvement Inventory Management Medical Prescription Pharmacist Assistance Merchandise Exchanges Relationship Building Medication Dispensation Certified Pharmacy Technician +0 Customer Service Representative (Order Processing) TEKsystems

Waunakee, WI*On-Site

Sales Operations Leadership Warehousing Order Entry Outside Sales Sales Support Detail Oriented Problem Solving Customer Service SAP Applications Order Processing Order Management Computer Literacy Microsoft Outlook Business Valuation Full Stack Development Call Center Experience Business Transformation Order Management Systems Troubleshooting (Problem Solving) +0

Communication Team Oriented Detail Oriented Microsoft Excel Problem Solving Customer Service SAP Applications Customer Support Order Processing Product Knowledge Microsoft Outlook, A growing manufacturing and industrial solutions organization is seeking a Customer Service Representative to join its team in Madison, WI. This role is ideal for individuals who enjoy customer interaction, problem-solving, and learning technical products in a collaborative environment., * Minimum of 1 year of customer service, order entry, or related experience.

• Strong computer and data entry skills.
• Typing speed of at least 45 WPM.
• Excellent attention to detail and organizational skills.
• Ability to learn technical products and concepts.
• Strong analytical and problem-solving abilities.
• Positive attitude and willingness to learn.
• High School Diploma or GED required., * Associate’s or Bachelor’s degree.
• Experience using SAP or similar ERP systems.
• 2-4 years of technical customer service experience.
• Manufacturing, industrial, or technical product experience.
• Mechanical aptitude or interest in technical hobbies, equipment, automotive work, farming, or related fields.
• Bilingual Spanish/English skills., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Detail Oriented Microsoft Excel Problem Solving Product Support Customer Service SAP Applications Order Processing Order Management Product Knowledge Microsoft Outlook Expediting Orders Customer Inquiries Business Valuation Analytical Thinking Automotive Services Full Stack Development Call Center Experience Business Transformation Order Management Systems Verbal Communication Skills Customer Relationship Management Troubleshooting (Problem Solving) +0

• Comprehensive 12-week training program
• Ongoing technical and product training
• Cross-training opportunities
• Educational assistance and tuition reimbursement
• Online and instructor-led learning programs
• Professional certifications and membership support
• Opportunities for advancement within the organization

Benefits Upon Permanent Hire

• Medical, dental, and vision insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Company-paid life insurance
• Company-paid short-term and long-term disability coverage
• Paid vacation, holidays, sick time, and personal time
• 401(k) and Roth 401(k) with company match
• Employee wellness programs
• Virtual healthcare options

Work Environment

• Professional and team-oriented workplace
• Collaborative environment with strong employee support
• Business casual atmosphere
• Modern office and production facilities
• Employee-focused culture with ongoing training and development
• Company events and wellness initiatives throughout the year

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.