Full Stack Development

We are seeking reliable and customer-focused Member Experience Representatives to join a growing healthcare services team. In this role, you will serve as the primary point of contact for members and healthcare providers, assisting with health insurance inquiries related to claims, benefits, and eligibility., * Handle 50-60 inbound calls per day from members and healthcare providers

• Respond to inquiries regarding health insurance claims, benefits, and eligibility
• Research and resolve customer issues in a professional and timely manner
• Accurately document interactions and update member information in company systems
• Utilize Microsoft Office applications and internal systems to support customer requests
• Maintain a high level of customer satisfaction while meeting performance expectations
• Follow established procedures and compliance requirements

Leadership Multitasking Communication Inbound Calls Problem Solving Microsoft Teams Customer Service Microsoft Office Business Valuation Healthcare Services Willingness To Learn, * Previous customer service experience

• Call center experience in a fast-paced environment
• Strong communication and problem-solving skills
• Basic computer proficiency, including Microsoft Teams, Word, and Excel
• Ability to multitask and navigate multiple systems simultaneously
• Strong attendance record and commitment to reliability
• Self-motivated with a desire to learn and advance professionally

Preferred Qualifications

• Healthcare, insurance, or benefits administration experience
• Experience supporting members, patients, or providers, Successful candidates are:
• Dependable and punctual
• Customer-focused and empathetic
• Strong problem solvers
• Adaptable and eager to learn
• Motivated to grow their careers within a professional healthcare environment, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Multitasking Communication Inbound Calls Problem Solving Microsoft Teams Customer Service Microsoft Office Business Valuation Healthcare Services Willingness To Learn

• Training is conducted onsite
• Initial training period is approximately 4 weeks at 30 hours per week
• Regular shifts are scheduled within operating hours of 7:00 AM to 7:00 PM
• Candidates must be flexible and available to work any shift during business hours
• Employees will provide shift preferences during training; assignment is based on business needs

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.