Desktop Support Technician

• Provide desktop and end-user support through phone, remote, and in-person interactions.
• Install, configure, troubleshoot, and repair desktop hardware and software.
• Respond to and resolve technical incidents and service requests in a timely manner.
• Support device deployments, upgrades, and migrations.
• Troubleshoot basic network connectivity and performance issues.
• Support printers, peripherals, and other end-user technology equipment.
• Document issues, resolutions, and support activities within established processes.
• Deliver a high level of customer service while working with users of varying technical skill levels., Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs Field Services Technician TEKsystems

Lexington, KY*On-Site

Operations Leadership Communication Problem Solving Desktop Support Customer Service Operating Systems Technical Support Help Desk Support Peripheral Devices Business Valuation Full Stack Development Valid Driver’s License Network Troubleshooting Business Transformation End-User Training And Support Troubleshooting (Problem Solving) +0

Leadership Communication Problem Solving Desktop Support Customer Service Operating Systems Technical Support Help Desk Support Peripheral Devices Business Valuation Full Stack Development Valid Driver’s License, We are seeking a customer-focused Desktop Support Technician to provide technical support to end users both remotely and onsite. This role requires strong communication skills, excellent customer service, and the ability to troubleshoot and resolve a wide range of hardware, software, and connectivity issues., * 1-2+ years of experience in desktop support, technical support, help desk, or a related IT support role.

• Experience diagnosing and resolving hardware, software, and operating system issues.
• Basic understanding of networking concepts and troubleshooting.
• Strong customer service, communication, and problem-solving skills.
• Ability to work independently and effectively manage multiple support requests.
• Valid driver’s license required.
• Ability to lift and carry equipment and work in physically demanding positions when necessary., * Experience supporting enterprise end-user environments.
• Familiarity with device deployment, imaging, and hardware replacement activities.
• Proven ability to provide technical support in both remote and onsite settings.

Experience Level: Intermediate (1-2+ years of relevant IT support experience) Job Type & Location, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.