Data Operations Analyst I

Remote Hiring Remotely in United States Mid level Remote Hiring Remotely in United States Mid level Provides operational support for fundraising and business systems through recurring data maintenance, duplicate remediation, bulk uploads, record merges, data quality initiatives, and user support. Responds to ServiceNow requests, creates documentation and training resources, tests system enhancements, and recommends process improvements. The role also supports data validation, reconciliation, reporting, and automation using programming and AI while escalating complex issues appropriately. The summary above was generated by AI, The Data Operations Analyst I provides data operational support for fundraising and business systems by performing recurring business processes, supporting data quality initiatives, responding to user requests, and maintaining system documentation and user resources.

The role serves as a key resource for ensuring timely execution of operational activities, improving data quality, and helping users effectively utilize G-REM CRM and systems. Working under established procedures and guidelines, the Analyst exercises independent judgment to resolve a variety of routine and moderately complex issues while escalating more complex challenges to team members and vendors.

The position combines data operational execution, user support, data stewardship, and continuous improvement responsibilities.

Key Responsibilities

Operational Support & Data Stewardship

Serve as the primary resource for recurring operational activities and routine data maintenance processes.

Responsibilities

• Perform scheduled acknowledgment processing beginning at 7:30 AM ET on Tuesdays and Thursdays.
• Conduct scheduled duplicate review and remediation activities.
• Execute approved bulk uploads, imports, and data maintenance tasks.
• Process constituent and organizational record merges according to established procedures.
• Complete recurring operational activities within defined service levels.
• Maintain operational logs and documentation.
• Escalate exceptions, risks, and unresolved issues as appropriate.

Data Quality Improvement

Support ongoing efforts to improve data accuracy, consistency, and usability across systems.

Responsibilities

• Perform routine data cleanup and remediation activities.
• Review duplicate queues and resolve records using established business rules.
• Identify recurring data quality issues and recommend corrective actions.
• Assist with data validation and reconciliation activities.
• Support proactive data quality initiatives and cleanup projects.
• Partner with team Advisor roles to improve data management practices.
• Monitor and report on recurring sources of data inaccuracies.
• Test and build automated method for data quality and duplicate resolution utilizing programming and AI, * Respond to routine ServiceNow requests and user questions.
• Assist users with system navigation, reporting, and standard processes.
• Resolve common support issues using documented procedures.
• Create and maintain user guides, job aids, FAQs, and knowledge articles.
• Analyze recurring support requests and document solutions.
• Recommend opportunities for self-service resources and process improvements.
• Support communication and adoption of system changes and enhancements.

Continuous Improvement & Team Support

Contribute to improvements that increase efficiency and reduce support volume.

Responsibilities

• Identify opportunities to streamline support processes.
• Assist with testing and validation of system enhancements.
• Participate in documentation and process improvement efforts.
• Support special projects related to data quality, user support, and system adoption.
• Share feedback from users to help improve systems and processes., Agency Competencies (for all CRS Staff):
• Personal Accountability - Consistently takes responsibility for one’s own actions.
• Acts with Integrity - Consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
• Builds and Maintains Trust - Shows consistency between words and actions.
• Collaborates with Others - Works effectively in intercultural and diverse teams.
• Open to Learn - Seeks out experiences that may change perspective or provide an opportunity to learn new things.

Agency Leadership Competencies:

• Lead Change - Continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
• Develops and Recognizes Others - Builds the capacity of staff to reach their full potential and enhance team and agency performance.
• Strategic Mindset - Understands role in translating, communicating, and implementing agency strategy and team priorities., Leads strategy, roadmap, prioritization, development, and financial performance for business technology products supporting Vendor Finance. Coordinates technology, business, risk, compliance, and vendor stakeholders; manages product initiatives, timelines, budgets, customer experience, and regulatory requirements. Evaluates product opportunities, drives innovation using emerging technologies including AI, and leads product development teams, including staffing, performance management, and talent development., Develops territories and acquires mid-market and enterprise customers for Comcast Business managed solutions. Generates leads, builds strategic partnerships, delivers sales presentations, negotiates contracts, and manages customer relationships to drive retention and revenue. Maintains sales records and collaborates with internal teams to meet service expectations. Requires knowledge of networking, SD-WAN, network security, VoIP, data networking, cybersecurity, and related technologies. Top Skills: Customer Premise EquipmentCybersecurityEthernetInternet TechnologiesLanManManaged Security ServicesNetwork SecurityNetworking ProtocolsSd-WanVoipVpnWanWdm

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

• Bachelor’s degree or equivalent combination of education and experience.
• 2-5 years of experience in fundraising and/or marketing operations, customer support, data management, CRM support, or business systems support.
• Strong attention to detail and commitment to data accuracy.
• Strong organizational and time-management skills.
• Ability to manage recurring operational responsibilities while responding to user needs.
• Strong written and verbal communication skills.
• Ability to work cross functionally
• Ability to explain technical concepts to non-technical users, * Experience working with CRM, fundraising, MarTech or constituent management systems.
• Experience with Clearview CRM, Springboard by Jackson River, EveryAction, MobileCommons, DonorDrive, and/or Salesforce NPSP
• Experience using ServiceNow or similar ticketing platforms.
• Experience with data imports, record maintenance, or duplicate management.
• Experience creating documentation, job aids, and user guides.
• Intermediate Excel skills
• Knowledge of SQL, Python, APIs and/or AI/Prompt Engineering

CRS offers U.S. based staff a comprehensive benefits package, including medical, dental, life insurance, vision, and a generous retirement savings plan. Benefits packages for successful candidates employed outside the U.S. are based on the country of employment/in-country office where the candidate will perform the role. CRS´ work culture is a collaborative, mission-driven culture committed to improving the lives of the poor throughout the world., 112K-250K Annually Senior level 112K-250K Annually Senior level Machine Learning * Payments * Security * Software * Financial Services Leads enterprise software architecture and development across multiple product lines, establishes design standards, reviews solutions, troubleshoots complex issues, and provides technical guidance across teams. Supports modernization of on-premise systems and migration to Azure cloud. Partners with engineering and executive leaders on technology strategy, security adaptability, automation, and solution design using agile methods. Top Skills: AgileAzureC#DelphiDevOpsDistributed SystemsJavaJavaScriptTypescript Comcast

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. Catholic Relief Services works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. Catholic Relief Services’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to safeguarding children and vulnerable adults from abuse and exploitation.

CRS welcomes candidates from the countries and regions in which we work. In the event the successful candidate is an expatriate, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency.

CRS is committed to safeguarding program participants, community members, staff and volunteers from all forms of exploitation and abuse. The successful candidate is expected to sign and adhere to CRS´ Code of Conduct.

CRS talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people - especially children and vulnerable adults - to live free from abuse and harm.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS is an Equal Opportunity Employer. About the Team

General Requirements

CRS offers are contingent on the selected candidate’s ability to legally work where the position is to be performed. Every government has a unique set of work permit eligibility requirements. All positions requiring residence or frequent travel outside a home country must undergo and clear a pre-employment medical clearance; some work permit processes require clearing a separate government administered medical examination.

CRS prioritizes candidates who are citizens/ permanent residents of the countries where we have CRS offices.