1st Line Support Technician

Jago Consultants Ltd

Lancing, UK

about 2 months ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience required

1 year minimum

Compensation

£26,500.0 - £27,000.0

Working hours

Regular working hours

Job source

indeed.com

Tech stack

Microsoft Windows Active Directory Apple Mac Systems JIRA Client Server Models Chrome OS Dynamic Host Configuration Protocol Domain Name System (DNS) Issue Tracking Systems Virtual Private Networks (VPN) Local Area Networks Network Troubleshooting

+18 more

Microsoft Office System Center Configuration Manager Windows Search Windows Servers Network Protocols Microsoft SharePoint Software Deployment TCP/IP Virtual Local Area Networks Connectivity Problems Software Troubleshooting Computer Equipment Information Technology Hardware Infrastructure Firewall Services Module User Administration Servicenow User Accounts

Job description

Respond promptly to user enquiries via help desk platforms such as ServiceNow or Jira, delivering effective solutions in a professional manner
Provide desktop support for Windows and macOS operating systems, including troubleshooting hardware components and peripheral devices
Assist with software troubleshooting related to Microsoft Office, specialised applications, and system updates
Support network connectivity issues involving LAN, VPN, DNS, TCP/IP protocols, and firewall configurations
Manage user accounts and permissions within Active Directory and utilise SCCM for software deployment and updates
Resolve hardware issues involving computer hardware components and peripherals
Escalate complex technical problems to 2nd or 3rd line support teams when necessary
Maintain accurate documentation of support activities and resolutions in ticketing systems such as BMC Remedy or ServiceNow
Contribute to the continuous improvement of IT support processes by analysing recurring issues and suggesting solutions

Requirements

Do you have experience in Operating systems?, We are seeking a proactive and customer-focused 1st Line Support Technician to join our IT support team. This role involves providing essential technical assistance to end-users, troubleshooting hardware and software issues, and ensuring smooth operation of IT systems across the organisation. The ideal candidate will possess strong communication skills, a solid understanding of operating systems, and experience with various networking protocols. This is an excellent opportunity for individuals eager to develop their IT support skills within a dynamic environment., * Candidates should be able to demonstrate competency in the following areas:

Microsoft Windows desktop support (Windows 10/11) and Windows Server 2016, 2019, and 2022
Active Directory administration including user management, Group Policy, and organisational unit structure
Microsoft 365 - including Exchange Online, Teams, SharePoint, and the Microsoft Admin Centre
MacOS and Google Chrome OS support
Network troubleshooting - TCP/IP, DNS, DHCP, VLANs, and wireless connectivity
Hardware diagnostics, component identification, and fault resolution
Client/server application support and general software troubleshooting

Benefits & conditions

Hours: Monday to Friday 8am - 5pm

This position offers an engaging environment for those passionate about IT support, providing opportunities to enhance technical expertise while delivering exceptional customer service.

INDJF

Pay: £26,500.00-£27,000.00 per year