Deskside Support Analyst - Elevate End-User Productivity
Markel Corporation
London, UK
4 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Job source
Tech stack
JIRA
Desktop Computing
Virtual Private Networks (VPN)
Wi-Fi Technology
Servicenow
Job description
Markel Group is seeking a Deskside Operations Analyst in City of London to deliver hands-on end-user support, triage escalated tickets, and maintain workstation hardware and AV systems. You will resolve VPN/Wi Fi/LAN issues, manage on-site services, and contribute to knowledge base updates.
Requirements
The role requires strong communication, ITIL awareness, and experience with ServiceNow and JIRA, with up to 20% travel. Excellent customer service and collaborative teamwork are essential.
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