Technical Support Analyst

• Provide technical support for desktop and hardware issues, including imaging and deploying laptops and desktops for onboarding
• Support break/fix hardware troubleshooting and repair, managing issues from start to finish
• Test and validate returned devices through the return merchandise authorization (RMA) process
• Manage IT asset recovery efforts through return and offboarding tickets, including device scanning in and out
• Fulfill software installation, updates, and troubleshooting requests
• Support virtual environment tasks such as VM requests and related issues
• Work on-site at headquarters five days a week, ensuring timely and effective technical support

• 1-5+ years of desktop/technical support experience
• Experience with the ServiceNow ticketing system or equivalent
• Strong communication skills with the ability to provide daily updates and status reports
• Proficiency in imaging, deploying, and troubleshooting laptops and desktops
• Ability to support hardware and software troubleshooting end-to-end
• Comfortable working onsite at headquarters

Nice to Have

• Financial/Banking industry experience

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.