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Help Desk/ Service Desk Specialist

Insight Global
Urbandale, IA, United States
1 day ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Expert
Experience required
5 years minimum
Compensation
$41,600.0 - $62,400.0
Working hours
Regular working hours
Job source
dejobs.org

Tech stack

Microsoft Word Microsoft Windows JIRA Issue Tracking Systems Azure Active Directory Servicenow

Job description

Insight Global is currently looking for a Service Desk Specialist for a top banking client in the Des Moines area. This person will be responsible for monitoring and filling tickets for the company including hardware and software requests. The hourly pay rate for this role is between $20-30/hr.

Requirements

5-10yrs of helpdesk/service desk M365 - word, Windows 11 Any ticketing system: ServiceNow or Jira, etc. Strong personality & communication - social, able to talk to employees across the organization, confident, willing to go Google something, go learn it if they don’t know it Azure Active Directory

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This job is hosted externally. Click below to view the full posting and apply.

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Good distractions

Talks and stories from around this role — technically off-topic, practically not.

Moments

Explore playlists

3:05 min

Integrating an assistant application with Jira software

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2:47 min

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56 sec

Integrating automated approval workflows into the portal

Markus Eisele Markus Eisele · World Congress 2025

2:59 min

Utilizing live captions for context in video meetings

Florian Margaine Florian Margaine · Europe 2026 Virtual

2:27 min

Establishing a simulated technical environment for the workflow demo

Tobias Dunn-Krahn · LIVE

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