IT Support Administrator W/M

Whether it’s resolving technical issues, answering questions or helping employees get the

most out of our tools, you’ll make sure every Pennylaner has a smooth IT experience.

Employee onboarding & offboarding

You’ll make sure every employee has everything they need before day one.

From day one to the last day, you’ll make sure every employee has everything they

need to work successfully.

You’ll prepare laptops, provision accounts, manage permissions and introduce new joiners to

our IT environment and security best practices.

You’ll also handle offboarding and manage IT operations for freelancers and external

partners.

Keep our IT environment secure

Security is everyone’s responsibility. You’ll play an important role in making security part of

everyone’s daily habits.

You’ll help monitor compliance with our internal IT policies, manage software access, review

permissions and contribute to maintaining a secure environment for the whole company.

Manage our internal tools

You’ll administer our SaaS ecosystem by creating accounts, managing permissions and

ensuring employees have the right access at the right time.

You’ll also help improve how we manage and document our internal tools.

Share knowledge

You’ll contribute to building a strong IT culture across the company.

That means writing clear documentation, improving our knowledge base, delivering

onboarding sessions and helping employees adopt best practices around IT and security.

We’re looking for someone who combines excellent customer service with strong IT

fundamentals.

Someone who enjoys solving problems, communicating with people and continuously

improving the employee experience.

You won’t know every tool we use on day one, and that’s perfectly fine.

What matters most is your curiosity, your willingness to learn and your ability to take

ownership.

Why you’ll love this role

• You’ll work with every team across the company.

• You’ll have real ownership from day one.

• You’ll continuously improve our internal IT experience.

• You’ll play a key role in scaling the internal IT environment of one of Europe’s

fastest-growing fintechs.

We’d love to meet you if…

• You enjoy helping people and delivering a great employee experience.

• You have previous experience in IT Support, Workplace IT or IT Administration.

• You’re proactive and enjoy taking ownership.

• You communicate clearly with both technical and non-technical people.

• You’re curious and enjoy learning new tools.

• You’re comfortable administering modern workplace tools. Experience with Google

Workspace, Microsoft 365, Jamf, Intune, Okta or similar platforms is a plus.

• You care about security and access management (experience with ISO 27001 or

SOC 2 is a plus).

• You’re fluent in English and French., * To speak English (level is assessed and appreciated according to the department

you’re applying to)

• To be energized by an ever-shifting work environment

• To be highly collaborative (within your team or other stakeholders)

• Sufficiently experienced to prioritize business-led actions on your day to day activity

What do we do to make your work life easier

Wherever you are based, you will get 25 vacations days paid by Pennylane

You’ll have a competitive compensation package

You’ll get company shares to enjoy a piece of the success story you’re building with us

You’ll have a budget to turn your home into a more comfortable workspace, as well as a

monthly allowance to work from a coworking space whenever you feel like it

️ Through our partner Gymlib, you’ll have access to 8000 fitness spaces in Europe and

more than 300 activities related to wellness

You’ll have access to Busuu to perfect your English or your French

You’ll get the latest Apple equipment

Depending on the teams and the requirements of the position - you’ll be able to work

remotely from your country of residence, as long as it is in Europe and within a maximum

time difference of two hours from the CET time zone

We are committed to regularly coming together for company events such as Tech Days

(which bring remote Pennylaners together every 3 months) or our annual company seminar,

fostering significant moments of cohesion for everyone.

If you are based in France, you will have a French contract following French regulation on

top of the additional perks : 6 to 12 RTT, 5 weeks PTOs, lunch credits (Swile), Alan Blue

healthcare cover and regular events in cities where Pennylaners are mostly presents (Lyon,

Bordeaux, Nantes…)

We’re working on providing those last advantages to our people based outside of France as

well, but it can be quite more complex depending on different countries.

Pennylane is one of the fastest growing Fintechs in France (and soon to be in Europe!)

In 5 years of existence, we’ve managed to :

Make ourselves known as a groundbreaking accounting and financial software for small

businesses and their accountants

Raise a total of €400 millions, including from Sequoia, the famous fund from the Silicon

Valley who invested early in companies like Google, Facebook, Airbnb, Stripe, Paypal and

much more…

Grow from 7 cofounders to 1000 happy Pennylaners : we’re now recognized as one of

the greatest places to work in France (and also remotely), with a 4.6/5 rating on Glassdoor.

Build an international environment with more than 25 nationalities, with a strong

remote-friendly culture, where 30% of the employees are already working from all parts of

Europe

Earn the trust of thousands of customers and accounting firms and obtain outstanding

ratings

Already more than 900,000 small and medium-sized enterprises (SMEs) and over 6000