Helpdesk Administrator -Temp

Hays are delighted to be supporting a leading Sheffield-based organisation with the recruitment of a Helpdesk Administrator to join their busy Facilities and Estates team. This is an excellent opportunity for an experienced administrator or customer service professional seeking an immediate start within a fast-paced, office-based environment., * Managing a busy helpdesk, responding to telephone and email enquiries

• Logging and monitoring maintenance requests using a facilities management system
• Liaising with internal teams and external contractors to monitor job progress
• Administering building access requests and access control systems
• Coordinating key and lock requests, replacements and changes
• Supporting contractor control processes and ensuring information is recorded accurately
• Producing reports, processing work orders and maintaining system records
• Providing a professional and efficient service to a wide range of internal stakeholders

• Previous administration, helpdesk, customer service or facilities support experience
• Excellent communication skills, both written and verbal
• Strong organisational skills with the ability to manage multiple tasks simultaneously
• Experience using databases or management systems to record and monitor information
• Good attention to detail and a proactive approach to problem-solving
• Strong IT skills including Microsoft Office applications

• Temporary assignment running until Christmas
• Full-time hours, Monday to Friday - 35 hours a week
• 8am - 4pm , 1 hour for lunch.
• Central Sheffield location with excellent public transport links
• Opportunity to gain experience within a large and well-established organisation