Information Technology - Systems Support

Join our dynamic IT team in Orlando, FL as a Systems Support Specialist, where your expertise will keep mission-critical processes running smoothly. In this pivotal position, you’ll play a key role in supporting and maintaining Autotime systems, resolving high-priority issues, and ensuring seamless business operations. This is an excellent opportunity to leverage your extensive experience, grow your technical skills, and become an indispensable part of a collaborative, fast-paced environment., Quickly receive, manage, and resolve support tickets in Autotime to minimize business disruption.

• Route tickets to the appropriate development teams for resolution and track ticket progress.
• Deploy solutions, such as re-running failed batch jobs, to restore system functionality.
• Participate in an on-call rotation to support business-critical incidents after hours and on weekends.
• Undergo comprehensive training to master key systems and processes before transitioning to independent, on-call support.
• Collaborate with IT and development teams to streamline ticket resolution and enhance system reliability.

Minimum 15 years of hands-on experience in systems support within enterprise IT environments.

• Proven expertise in Autotime, SQL, and Control-M.
• Strong troubleshooting skills and a proactive approach to issue resolution.
• Flexibility to participate in an evolving on-call rotation and respond to urgent situations as needed.
• Excellent communication and organizational skills.

[Preferred Skills]

• Demonstrated ability to optimize ticketing processes and reduce mean time to resolution.
• Experience supporting payroll or workforce management systems.
• Familiarity with ITIL service management principles., systems support

Comprehensive training program for rapid onboarding.

• Opportunities for career growth and advancement within a large, technology-driven organization.
• Flexible work schedule with planned on-call rotation, ensuring work-life balance.
• Collaborative team culture and supportive management.
• Competitive compensation package.