Desktop Support Engineer

Axiom Technologies Desktop Support EngineerAxiom Technologies

Wien, Austria

2 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

3 years minimum

Working hours

Regular working hours

Languages

English, German

Job source

devjobs.at

Tech stack

Microsoft Windows Active Directory Apple IOS Desktop Computing Microsoft Office System Center Configuration Manager Peripherals Deployment Automation Extreme Programming

Job description

This role will provide on-site/ on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Requirements

Handling Different PC Operating Systems ( Windows 7/8 and 10).
Performing hardware and software installation ( understanding of deployment tools like SCCM).
Basic knowledge of SOE and group policies.
Printer support.
Good knowledge of MS Office tools installation & troubleshooting.
Excellent customer service and people skills.
Advanced technical abilities, including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems.
Ability to manage time and resources to meet or exceed expectations in high-profile situations while maintaining professionalism under pressure.
Excellent End-user computing skills.
Good knowledge of Infrastructure support.
Strong analytical and problem-solving capabilities.
Well-organized and extremely detail-oriented.
Strong customer service ethic and excellent communication skills, both oral and written.
Passionate about delivering quality, no matter what you are doing.
Can work both independently and in a collaborative team-oriented environment.
A self-starter, motivated to push the limits and think outside the box.
Fondness for solutions that are simple, elegant, and effective.
Ability to work with and maintain confidential information.
Language Proficiency: German, English, or Austrian Native.
In-depth knowledge of: Windows OS (e.g. XP, Vista, Windows 7, 10), Microsoft Office applications, PC laptop hardware, PC/laptop peripherals, including printers, Mobile devices.
Basic knowledge of: Active Directory, Exchange, Apple OS, SCCM., * Desired Experience: Computer OS/Peripherals troubleshooting.
Field experience supporting a variety of technologies and services.
Experience in a similar role 3+ years of relevant experience.