IT Support Technician

We are seeking a customer-focused IT Support Technician to provide hands-on and remote technical support for end users across a fast-paced enterprise environment. This individual will serve as the primary point of contact for IT-related issues, delivering exceptional customer service while troubleshooting hardware, software, network, mobile device, and application support requests., * Provide desktop, application, and technical support for end users via desk-side, remote, and phone support.

• Troubleshoot and resolve issues related to PCs, laptops, printers, mobile devices, phones, handheld devices, and network connectivity.
• Serve as the first point of contact for IT incidents, ensuring timely resolution or escalation when necessary.
• Support hardware and software deployment, maintenance, upgrades, and technology refresh initiatives.
• Perform desktop and laptop imaging, configuration, and deployment activities.
• Manage and track IT assets, including inventory, deployments, and device lifecycle activities.
• Coordinate issue resolution with internal IT teams while acting as the primary communication point for end users.
• Maintain accurate documentation and ticket updates within the organization’s incident management system.
• Follow established IT service management processes, security policies, and operational procedures.
• Assist with additional IT support projects and responsibilities as assigned., Operations ServiceNow CompTIA A+ Communication Advertisement Issue Tracking Quick Learning Professionalism Time Management Customer Service Computer Science Active Directory Asset Management Slack (Software) Technical Acumen Google Workspace Operating Systems Help Desk Support Peripheral Devices Business Valuation Telecommunications Workflow Management Employee Onboarding Willingness To Learn Full Stack Development Business Transformation Management Information Systems Virtual Private Networks (VPN) Zoom (Video Conferencing Tool) +0

Google IT Support Help Desk Analyst 2 TEKsystems

Battle Ground, WA*On-Site

Operations Management ServiceNow Communication Prioritization Mobile Devices Windows Desktop Customer Service Computer Science Virtual Desktops Security Policies Technical Support Business Valuation Incident Management Software Deployment Willingness To Learn Smartphone Operation IT Service Management Software Installation Information Technology Full Stack Development Business Transformation Hardware Troubleshooting Remote Technical Support Troubleshooting (Problem Solving) Information Technology Infrastructure Library +0

Communication Prioritization Mobile Devices Windows Desktop Customer Service Computer Science Virtual Desktops Security Policies Technical Support Business Valuation Incident Management Software Deployment Willingness To Learn Smartphone Operation IT Service Management Software Installation, The ideal candidate will have strong technical troubleshooting skills, excellent communication abilities, and a passion for helping users resolve technical challenges efficiently., * Bachelor’s degree in Information Technology, Computer Science, or a related field, OR an Associate’s degree with 3-5 years of relevant IT support experience.

• Strong customer service, communication, and interpersonal skills.
• Proven ability to prioritize tasks and effectively manage multiple support requests.
• Adaptability and willingness to learn new technologies in a constantly evolving IT environment.
• Experience supporting Windows desktop environments and enterprise applications.
• Experience with desktop/laptop imaging and deployment processes.
• Knowledge of hardware and software installation, maintenance, and troubleshooting.
• Experience working with ticketing systems and IT service management processes.
• Familiarity with ITIL-based support environments preferred., * Experience with ServiceNow or similar ticket management platforms.
• Experience supporting enterprise mobility solutions and iPhone devices.
• Knowledge of virtual desktop and remote support technologies.
• Previous experience participating in large-scale hardware refresh or migration projects.

Technical Environment

Candidates should have experience supporting and troubleshooting technologies including:

• Microsoft 365
• Microsoft Teams
• Windows 10/11
• Active Directory
• PXE Imaging
• Citrix
• Remote Desktop / Remote Assistance
• HP Desktops and Laptops
• iPhone Support
• Multi-Function Printers
• Microsoft Edge and Internet Explorer
• Network and connectivity troubleshooting, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.