Automotive Technical Support Specialist

We are seeking a Desktop Support Technician to provide technical support for end users in a Microsoft Windows environment. This individual will be responsible for deploying, configuring, troubleshooting, and maintaining desktop hardware and software while delivering exceptional customer service. The ideal candidate will have experience supporting medium to large user environments and exposure to modern endpoint management technologies, including Microsoft Intune., * Provide hands-on desktop support for PCs, laptops, printers, peripherals, and mobile devices.

• Install, configure, image, and deploy Windows-based systems for new and existing users.
• Troubleshoot and resolve hardware, software, operating system, and application issues.
• Respond to and resolve help desk tickets in a timely manner, escalating issues when necessary.
• Perform workstation moves, adds, changes, and upgrades.
• Assist with user onboarding and equipment provisioning.
• Support software installations, updates, and system configurations.
• Document support activities, troubleshooting steps, and resolutions within the ticketing system.
• Collaborate with infrastructure and engineering teams on desktop-related projects and initiatives.
• Assist with endpoint deployment, management, and integration efforts using Microsoft Intune.
• Maintain inventory of IT assets and ensure compliance with organizational standards., Phishing Operations Management ServiceNow Warehousing Microsoft 365 Cyber Hygiene Cloud Services Mobile Devices Change Requests Physical Layers Customer Service Computer Science Software Systems Computer Systems Endpoint Devices Technical Issues Wi-Fi Networking Security Controls Technical Support Help Desk Support Computer Hardware Endpoint Security Knowledge Transfer Business Valuation Endpoint Management Shipping Operations Business Requirements System Administration CompTIA Certification Full Stack Development Wireless Communications Business Transformation Warehouse Management Systems Troubleshooting (Problem Solving) Generative Artificial Intelligence Information Technology Infrastructure Library Microsoft Intune (Mobile Device Management Software) +0

Google IT Support IT Support Analyst TEKsystems

Walnut, CA*On-Site

Tablets Apple IOS Operations Warehousing Cisco WebEx Device Setup Group Policy Communication Mobile Devices Desktop Support Microsoft Teams Customer Service Active Directory Technical Support Help Desk Support Video Conferencing Business Valuation Warehouse Operations Device Configuration Full Stack Development Business Transformation Configuration Management Mobile Device Management Android (Operating System) Conference Room Technology End-User Training And Support Zoom (Video Conferencing Tool) Enterprise Application Software Application Lifecycle Management Troubleshooting (Problem Solving) +0

Google IT Support Automotive Technical Support Specialist TEKsystems

Anaheim, CA*On-Site

Operations CompTIA A+ Communication Medical Records Case Management Customer Service Computer Science Customer Support CompTIA Network+ Technical Support Computer Hardware Technical Services Business Valuation Automotive Services Information Gathering Information Technology Full Stack Development Business Transformation Customer Relationship Management Troubleshooting (Problem Solving) +0

Verbal Communication Skills Troubleshooting (Problem Solving) Microsoft Intune (Mobile Device Management Software), * Minimum of 2 years of technical support experience involving:

• Personal computer installation
• Software configuration
• Hardware setup and troubleshooting
• At least 1 year of experience supporting a medium-to-large user environment.
• Experience supporting Microsoft Windows operating systems in an enterprise setting.
• Strong understanding of desktop hardware, peripherals, and common business applications.
• Excellent troubleshooting, problem-solving, and customer service skills.
• Ability to work independently while managing multiple support requests and priorities.
• Strong written and verbal communication skills.

Preferred Qualifications

• Exposure to or hands-on experience with Microsoft Intune.
• Experience supporting device deployments, endpoint management, or migration projects.
• Knowledge of modern device management and endpoint security best practices.
• Familiarity with Microsoft 365 environments and Active Directory.
• Experience supporting mobile devices and remote users.

Technical Environment

• Windows 10/11
• Microsoft 365
• Microsoft Intune
• Active Directory
• Desktop & Laptop Hardware
• Printers and Peripherals
• Endpoint Deployment & Management

Ideal Candidate

The successful candidate is a customer-focused IT professional with a strong foundation in desktop support, experience working within a Windows environment, and an interest in modern endpoint management technologies such as Microsoft Intune. They are proactive, dependable, and capable of supporting users in a fast-paced enterprise environment. Job Type & Location, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.