Network/Systems Support Technician

In your first year, you’ll become the go-to technician for a defined set of client accounts - resolving the majority of tickets remotely, stepping in for hands-on deskside work when it’s genuinely needed, and building the kind of client trust that turns a support ticket into a five-minute conversation. You’ll also keep new-hire onboarding and departures running smoothly, help keep endpoints secure and up to date, and contribute to the monthly reporting that shows clients exactly how their environment is performing.

What You’ll Do

• Provide deskside and remote support for laptops, desktops, mobile devices, and conference room AV equipment across a mixed Windows/Mac environment
• Administer and troubleshoot Microsoft 365 (Outlook/Exchange, Teams, SharePoint, OneDrive) and identity/access tools (Microsoft Entra ID, MFA, conditional access, Intune)
• Own new-hire and departure workflows end to end: account provisioning, device imaging and deployment (Windows Autopilot and Mac provisioning), and secure offboarding
• Triage and resolve tickets through the team’s ticketing system, meeting response and resolution targets and documenting every interaction clearly
• Respond to endpoint security alerts, remediate malware, and manage OS and driver patching across the device fleet
• Use remote support and RMM tooling (e.g., TeamViewer, NinjaRMM) to resolve issues without requiring an on-site visit whenever possible
• Escalate infrastructure-level issues to the network and security teams while owning resolution of end-user-facing problems, and contribute to monthly reporting on ticket volume and trends

• 2+ years of hands-on experience in a deskside, help desk, or IT support role, supporting both Windows and macOS environments
• Working experience administering Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) and Microsoft Entra ID, including MFA and conditional access
• Experience troubleshooting laptop/desktop hardware, docking stations, monitors, and conference room AV or video conferencing equipment
• Comfortable using remote support and RMM tools to diagnose and resolve issues without an on-site visit
• Clear, patient communication style with a track record of explaining technical issues to non-technical users
• Based in or able to reliably commute to the Fort Lauderdale, FL area, with flexibility to provide remote support outside standard hours when needed

Preferred

• Experience with modern endpoint security/EDR tools and basic malware remediation
• Familiarity with device provisioning and imaging tools such as Windows Autopilot
• Experience with a ticketing system such as Jira Service Management
• Exposure to Okta or another single sign-on / identity provider
• CompTIA A+, Network+, or a Microsoft 365 certification

Pulled from the full job description

• 401(k)
• 401(k) matching
• Paid time off
• Flexible schedule, * 401(k)
• 401(k) matching
• Flexible schedule
• Paid time off

Fort Lauderdale, FL · Full-Time

Aegis IT Solutions is growing its managed services team, and we need a versatile, customer-focused technician who’s just as comfortable reseating a docking station in person as resolving a Teams outage from a remote session. If you like variety, take ownership of a problem until it’s actually solved, and want hands-on time with a modern hybrid Microsoft 365 environment, this role is built for you.

About Aegis IT Solutions

Aegis IT Solutions is a managed IT services provider delivering on-site support, global helpdesk, network management, and hardware lifecycle services to a growing roster of mid-market and enterprise clients. Our technicians work directly with client end-users and IT teams, blending hands-on deskside support with day-to-day administration of modern cloud tools. We’re expanding our Fort Lauderdale-based support team to keep pace with client growth.