Director of Information Technology

The Director of Technology is responsible for leading the overall technology strategy and IT operations for Extraordinary Brands. This role oversees the systems, platforms, and infrastructure that support corporate operations and franchise systems. Reporting to the Chief Operating Officer, the Director of Technology provides leadership for the company’s IT function, including enterprise systems, infrastructure, vendor partnerships, and technology support operations. The role ensures the company’s systems are reliable, secure, and scalable while supporting the operational needs of both internal teams and franchise owners., The Director of Technology leads the company’s IT strategy and operational technology environment.

• Lead the development and execution of the company’s overall technology strategy

and IT roadmap.

• Align technology platforms and infrastructure with the organization’s operational

needs and long-term growth plans.

• Provide leadership and oversight of the internal IT function and technology support

team.

• Evaluate new technologies and recommend solutions that improve efficiency,

scalability, and operational performance.

• Oversee the performance, stability, and integration of enterprise software systems

used across the organization.

• Ensure the reliability of cloud-based platforms, SaaS systems, and internal

technology infrastructure.

• Maintain oversight of system integrations, application performance, and enterprise

system connectivity.

• Establish processes for monitoring system performance and resolving system issues

impacting internal teams and franchise users.

• Oversee the franchise technology help desk and internal IT support structure.
• Ensure franchise owners and corporate employees receive timely and effective

technical assistance.

• Establish processes for system troubleshooting, support escalation, and technology

issue resolution.

• Maintain reliable operation of systems used by franchise owners, including

operational platforms and reporting tools.

Vendor Management & Technology Partnerships

• Manage relationships with technology vendors, software providers, and managed

service partners.

• Oversee vendor contracts, licensing agreements, and service expectations.
• Evaluate and implement technology solutions that support company operations and

franchise systems.

Technology Projects & System Implementation

• Lead technology initiatives including system implementations, upgrades, and

integrations.

• Work with internal stakeholders to ensure systems support operational needs and

reporting capabilities.

• Oversee planning, testing, and deployment of technology projects across the

Organization.

Security & System Governance

• Maintain oversight of system security, access management, and data protection

practices.

• Ensure company technology platforms follow established security standards and

operational policies.

• Identify and mitigate risks related to system reliability, security vulnerabilities, or

• Experience in a technology leadership role such as Director of Information

Technology, IT Director, or senior IT management position.

• Experience overseeing enterprise technology systems and IT support operations.
• Strong understanding of SaaS platforms, cloud infrastructure, and enterprise

software environments.

• Experience managing technology vendors, system integrations, and software

implementations.

• Ability to lead technological initiatives that support both internal operations and

external business partners.

• Strong leadership, organizational, and problem-solving skills.

Additional Requirements

• Strong communication skills and ability to work with both technical and non-technical

stakeholders.

• Ability to collaborate with executive leadership and cross-functional teams.
• Occasional availability for after-hours support during system upgrades or operational

Issues.