IT Support Analyst

Bomgar Operations Management ServiceNow Communication Microsoft 365 Prioritization Asset Tracking Desktop Support Customer Service Active Directory Asset Management Technical Issues Technical Support Help Desk Support Business Valuation Employee Onboarding Endpoint Management Full Stack Development Executive Presentations Business Transformation Hardware Troubleshooting Conference Room Technology Multi-Factor Authentication Troubleshooting (Problem Solving) Dynamic Host Configuration Protocol (DHCP), The IT Support Analyst is responsible for providing exceptional technical support to internal employees and contractors. This role serves as the first point of contact for IT-related issues, ensuring timely resolution of hardware, software, account access, and network concerns while maintaining a high level of customer service. The ideal candidate thrives in a fast-paced environment, can effectively prioritize competing requests, and demonstrates strong troubleshooting and communication skills., * Provide first-level technical support for hardware, software, network, and user account issues.

• Deliver onsite support for desktops, laptops, printers, mobile devices, conference room technology, and peripheral equipment.
• Troubleshoot and resolve common technical issues, escalating more complex incidents to senior support teams when necessary.
• Create, document, update, and close tickets within ServiceNow while maintaining accurate resolution notes.
• Support employee onboarding and offboarding activities, including device deployment, account provisioning, and access management.
• Assist users with password resets, multifactor authentication (MFA), and access requests.
• Install, configure, and support standard business applications and security tools.
• Maintain hardware inventory, asset tagging, and equipment tracking through ServiceNow and asset management tools.
• Coordinate shipment of laptops and IT equipment to remote employees and new hires.
• Facilitate the return and recovery of company-owned hardware from departing employees.
• Provide audio/visual support for meetings, executive presentations, town halls, and conference room technology.
• Follow established IT processes, knowledge base documentation, and escalation procedures.
• Deliver professional, customer-focused support while communicating effectively with end users.
• Participate in occasional after-hours or weekend support as business needs require., Technical Support Help Desk Support Peripheral Devices Business Valuation Inventory Management Microsoft Windows 10 Escalation Procedures IT Service Management Full Stack Development Business Transformation Troubleshooting (Problem Solving) Tanium (Endpoint Management Software) Dynamic Host Configuration Protocol (DHCP) +0

• 3+ years of experience in a Help Desk, Service Desk, Desktop Support, or similar IT support role.
• Experience supporting Windows and/or macOS environments.
• Working knowledge of Microsoft 365 applications and services.
• Understanding of basic networking concepts, including DNS, DHCP, and Wi-Fi connectivity.
• Experience using ticketing and asset management systems such as ServiceNow.
• Experience with remote support tools, including Bomgar or similar platforms.
• Proficiency troubleshooting hardware, software, and user access issues.
• Strong customer service, communication, and interpersonal skills.
• Ability to work independently and effectively manage multiple priorities.
• Experience documenting technical issues and resolutions within a ticketing system.
• Ability to work onsite Monday through Friday during standard business hours.

Preferred Skills

• ServiceNow administration or advanced ticket management experience.
• Experience with Active Directory user administration.
• Knowledge of endpoint management and asset tracking tools.
• Familiarity with device imaging, deployment, and lifecycle management.
• Experience providing conference room and AV support.

Technical Skills

• Help Desk Support
• Desktop Support
• Service Desk Operations
• Windows 10/11
• macOS
• Microsoft 365 / Office 365
• ServiceNow
• Active Directory
• Password Resets & Account Management
• Hardware & Peripheral Support
• Remote Support Tools (Bomgar)
• Basic Networking (DNS, DHCP, Wi-Fi), Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Mac OS TCP/IP Honesty Writing Tablets Teamwork Diplomacy Voicemail Operations Leadership Management Tactfulness Punctuality Adaptability Communication Presentations Accountability Prioritization Client Support Professionalism Time Management Problem Solving Customer Service Microsoft Office Asset Management Customer Support Active Listening Virtual Machines Network Security Remote Computing Business Success Microsoft Outlook Critical Thinking Microsoft Windows Quality Assurance Influencing Skills Business Valuation Telecommunications Incident Management Local Area Networks Document Management Smartphone Operation Remote Access Systems Full Stack Development Business Transformation Interpersonal Communications Ethical Standards And Conduct Virtual Private Networks (VPN) Zoom (Video Conferencing Tool) Microsoft Intune (Mobile Device Management Software) +0

Google IT Automation with Python

Google IT Support IT Support TEKsystems

Pleasanton, CA*On-Site

Mac OS Triage Bomgar Operations ServiceNow Multitasking Spreadsheets Device Setup Communication Phone Support Microsoft 365 Prioritization System Support Security Tools Professionalism Time Management Desktop Support Customer Service Active Directory, Linux Mac OS Communication Time Management Problem Solving Customer Service Diagnostic Tools Technical Issues Operating Systems Technical Support Software Installation Technical Documentation Remote Technical Support Troubleshooting (Problem Solving) +0

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.