Desktop Support Technician

Bomgar Operations Leadership Management ServiceNow Coordinating Communication Microsoft 365 Problem Solving Desktop Support Microsoft Teams Customer Service Asset Management Technical Issues Operating Systems Microsoft Outlook Technical Support Help Desk Support Business Valuation Endpoint Management Software Installation Full Stack Development Network Troubleshooting Business Transformation Hardware Troubleshooting Conference Room Technology Common Desktop Environments End-User Training And Support Troubleshooting (Problem Solving) Dynamic Host Configuration Protocol (DHCP), We are seeking a Desktop Support Technician to provide onsite technical support for end users in a corporate office environment. This role is responsible for troubleshooting hardware, software, networking, and collaboration technology issues while ensuring an exceptional customer experience. The ideal candidate will have experience in help desk or desktop support, strong Microsoft technologies knowledge, and the ability to independently manage support requests, hardware deployments, and conference room technology., * Provide onsite desktop and end-user support for Windows and macOS environments.

• Troubleshoot and resolve hardware, software, operating system, and application-related issues.
• Support Microsoft 365 applications and services, including Outlook, Teams, OneDrive, and Office applications.
• Diagnose and resolve network connectivity issues involving DNS, DHCP, Wi-Fi, and other basic networking technologies.
• Utilize ServiceNow and remote support tools such as Bomgar to manage, troubleshoot, and resolve incidents and service requests.
• Document troubleshooting steps, resolutions, and technical details within ServiceNow tickets.
• Deploy, configure, and support desktops, laptops, mobile devices, and peripherals.
• Coordinate laptop shipments and equipment provisioning to ensure new hires receive hardware on schedule.
• Manage hardware recovery efforts by coordinating the shipment of return equipment boxes for offboarded employees.
• Support conference room technology, executive meeting spaces, and company-wide town hall events.
• Provide audiovisual and collaboration support for Microsoft Teams meetings and conference room systems.
• Assist with device imaging, hardware refreshes, software installations, and asset management activities.
• Escalate complex technical issues to appropriate support teams when necessary.
• Maintain a high level of customer service while supporting users across the organization., Technical Support Help Desk Support Peripheral Devices Business Valuation Inventory Management Microsoft Windows 10 Escalation Procedures IT Service Management Full Stack Development Business Transformation Troubleshooting (Problem Solving) Tanium (Endpoint Management Software) Dynamic Host Configuration Protocol (DHCP) +0

• 3-4 years of experience in a Service Desk, Help Desk, or Desktop Support role.
• Experience supporting Windows and/or macOS operating systems.
• Strong knowledge of Microsoft 365 and Office 365 applications.
• Familiarity with ticketing systems such as ServiceNow.
• Experience using remote support tools such as Bomgar.
• Understanding of networking fundamentals, including DNS, DHCP, Wi-Fi, and basic connectivity troubleshooting.
• Ability to troubleshoot common desktop hardware and software issues.
• Strong communication, problem-solving, and customer service skills.
• Ability to work independently and effectively manage multiple priorities.
• Experience documenting technical issues and resolutions within a ticket management system.
• Ability to work onsite Monday through Friday during standard business hours.
• Flexibility to provide occasional after-hours or weekend support as needed., * Experience supporting executive users and conference room technologies.
• Knowledge of hardware deployment, shipping logistics, and asset management processes.
• Experience supporting Microsoft Teams and audiovisual collaboration platforms.
• Familiarity with enterprise endpoint management and device lifecycle support.

Top Skills

• Desktop & End-User Support
• Windows & macOS Administration
• Microsoft 365 / Office 365
• ServiceNow Ticket Management
• Bomgar Remote Support
• Hardware & Software Troubleshooting
• DNS, DHCP & Wi-Fi Networking
• Laptop Deployment & Asset Management
• Conference Room & AV Support
• Customer Service & Communication Skills, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Mac OS TCP/IP Honesty Writing Tablets Teamwork Diplomacy Voicemail Operations Leadership Management Tactfulness Punctuality Adaptability Communication Presentations Accountability Prioritization Client Support Professionalism Time Management Problem Solving Customer Service Microsoft Office Asset Management Customer Support Active Listening Virtual Machines Network Security Remote Computing Business Success Microsoft Outlook Critical Thinking Microsoft Windows Quality Assurance Influencing Skills Business Valuation Telecommunications Incident Management Local Area Networks Document Management Smartphone Operation Remote Access Systems Full Stack Development Business Transformation Interpersonal Communications Ethical Standards And Conduct Virtual Private Networks (VPN) Zoom (Video Conferencing Tool) Microsoft Intune (Mobile Device Management Software) +0

Google IT Automation with Python

Google IT Support IT Support TEKsystems

Pleasanton, CA*On-Site

Mac OS Triage Bomgar Operations ServiceNow Multitasking Spreadsheets Device Setup Communication Phone Support Microsoft 365 Prioritization System Support Security Tools Professionalism Time Management Desktop Support Customer Service Active Directory, Linux Mac OS Communication Time Management Problem Solving Customer Service Diagnostic Tools Technical Issues Operating Systems Technical Support Software Installation Technical Documentation Remote Technical Support Troubleshooting (Problem Solving) +0

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.