Desktop Support Technician

Operations CompTIA A+ Warehousing Microsoft 365 User Accounts Desktop Support Customer Service Asset Management CompTIA Network+ Technical Issues Operating Systems Technical Support Wireless Networks Business Valuation Microsoft Windows 10 IT Service Management Full Stack Development Network Troubleshooting Business Transformation Hardware Troubleshooting End-User Training And Support Troubleshooting (Problem Solving) Dynamic Host Configuration Protocol (DHCP), We are seeking a Desktop Support Technician to provide hands-on technical support for end users in a fast-paced environment. This individual will be responsible for troubleshooting hardware, software, networking, and peripheral issues while delivering exceptional customer service. The ideal candidate will have experience supporting Windows environments, managing user accounts, and resolving technical issues across desktops, laptops, printers, and mobile devices., * Provide onsite and remote support for desktops, laptops, and end-user technology.

• Troubleshoot and resolve Windows 10 and Windows 11 operating system issues.
• Install, configure, image, and maintain desktop and laptop hardware.
• Manage user accounts, permissions, password resets, and group membership within Active Directory.
• Diagnose and resolve hardware, software, and application-related issues.
• Support printers, scanners, mobile devices, and other peripheral equipment.
• Troubleshoot network connectivity issues involving TCP/IP, DNS, DHCP, wireless networks, and related technologies.
• Assist with device deployments, hardware refreshes, upgrades, and asset management activities.
• Document support activities, troubleshooting steps, and issue resolutions within the ticketing system.
• Escalate complex technical issues to appropriate teams when necessary.
• Deliver outstanding customer service while supporting users across manufacturing, warehouse, or industrial environments.

• Experience supporting Windows 10 and Windows 11 environments.
• Strong knowledge of desktop hardware, operating systems, and troubleshooting methodologies.
• Experience administering user accounts and permissions in Active Directory.
• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, wireless networking, and connectivity troubleshooting.
• Experience supporting printers, scanners, mobile devices, and other peripheral technologies.
• Ability to work independently and manage multiple priorities in a manufacturing, warehouse, or industrial setting.
• Strong verbal and written communication skills.
• Excellent customer service and end-user support experience.

Preferred Qualifications

• Experience with Microsoft 365 applications and services.
• Familiarity with ticketing systems and IT service management practices.
• Experience with PC deployments, imaging, and hardware refresh projects.
• CompTIA A+, Network+, or equivalent technical certifications.

Top Skills

• Windows 10 & Windows 11 Support
• Desktop Hardware Troubleshooting
• Active Directory Administration
• TCP/IP, DNS & DHCP
• Wireless Networking
• Printer & Peripheral Support
• Mobile Device Support
• Hardware Deployment & Imaging
• Customer Service
• Manufacturing/Warehouse IT Support, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Warehousing Microsoft 365 User Accounts Desktop Support Customer Service Asset Management CompTIA Network+ Technical Issues Operating Systems Technical Support Wireless Networks Business Valuation Microsoft Windows 10 IT Service Management Full Stack Development Network Troubleshooting Business Transformation Hardware Troubleshooting End-User Training And Support Troubleshooting (Problem Solving) Dynamic Host Configuration Protocol (DHCP) +0

Google IT Support Technical Support Specialist Actalent

Pleasant Prairie, WI*Hybrid

Sales Writing Empathy Visionary Leadership Management Innovation Wastewater Multitasking Team Oriented Professionalism Problem Solving Customer Service Microsoft Office Customer Support Electromechanics Business Software Technical Support Solution-Oriented Project Management Mechanical Systems Service Management Equipment Operation Electrical Diagrams Industrial Equipment Technical Assistance Equipment Maintenance Remote Troubleshooting New Product Development Technical Documentation Field Service Management Engineering Design Process Customer Success Management Enterprise Resource Planning Continuous Improvement Process Customer Relationship Management Troubleshooting (Problem Solving) Customer Communications Management Electrical/Electronic Troubleshooting +0

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Related Jobs IT Support TEKsystems

Gurnee, IL*On-Site

Auditing Operations Leadership Management Communication Data Analysis Microsoft Excel Problem Solving Audit Processes Business Valuation IT Service Management Full Stack Development Business Transformation +0 Desktop Support Technician, TEKsystems