IT Service Center Analyst II

Technical Support Help Desk Support Peripheral Devices Business Valuation Inventory Management Microsoft Windows 10 Escalation Procedures IT Service Management Full Stack Development Business Transformation Troubleshooting (Problem Solving) Tanium (Endpoint Management Software) Dynamic Host Configuration Protocol (DHCP), Technical Support Help Desk Support Peripheral Devices Business Valuation Inventory Management Microsoft Windows 10 Escalation Procedures IT Service Management Full Stack Development Business Transformation Troubleshooting (Problem Solving) Tanium (Endpoint Management Software) Dynamic Host Configuration Protocol (DHCP) +0

Triage Bomgar Operations ServiceNow Multitasking Spreadsheets Device Setup Communication Phone Support Microsoft 365 Prioritization System Support Security Tools Professionalism Time Management Desktop Support Customer Service Active Directory, Key Responsibilities Provide first level technical support for hardware, software, network, and account related issues. Deliver on site assistance for desktops, laptops, printers, mobile devices, and peripherals. Perform basic troubleshooting and escalate complex issues to L2/L3 teams, and Team Leads when needed. Handle ticket creation, updates, and closure within the ITSM system. Support user onboarding and offboarding, including device setup and account provisioning. Assist with password resets, access requests, and MFA support. Maintain inventory of IT equipment, including asset tagging and tracking in ServiceNow, Tanium and Spreadsheets. Install and configure standard applications and security tools. Provide hands on support during meetings, conference room setups, and AV troubleshooting. Follow established SOPs, knowledge base articles, and escalation procedures. Ensure excellent customer service, professionalism, and clear communication with end users. ______________ Required Skills & Qualifications 3-4 years of experience in a Service Desk, Help Desk, or Desktop Support role. Strong understanding of: o Windows and/or macOS environments o Office 365 or Microsoft 365 o Basic networking concepts (DNS, DHCP, Wi Fi) o Ticketing systems (ServiceNow, Tanium, Spreadsheets etc.) o Bomgar Ability to troubleshoot common hardware and software issues. Strong communication and customer service skills. Ability to work independently and manage time effectively. Must be physically present onsite at OMRON Hoffman Estates office from Monday Friday 8:30 am 4:30 pm. CST Available for occasional overtime or weekend support (with IT Manager approval). Ship Laptop Hardware to ensure new hires receive them in a timely matter Ensure return boxes are shipped to Offboarded users in a timely manner to retrieve OMRON hardware Work with OMRON Team to ensure support for OMRON On-site town hall meetings at our Executive Conference room and various Conference rooms at the Hoffman Estates location. Ability to track IT work in servicenow troubleshoot and add resolutions to the SNOW ticket.

Skills

help desk support, service desk, windows 10, phone support, office 365, servicenow, active directory, password reset, hardware

Top Skills Details

help desk support,service desk,windows 10,phone support,office 365,servicenow,active directory,password reset,hardware, The IT Service Center Analyst II will be responsible for providing first class technical support to all Omron internal staff and contractors who have access to Omrons internal network and systems. This position will be expected to maintain both software and hardware inventory for all supported Omron entities locally and remotely. Maturity of judgment under pressure and the ability to triage and diagnose the level of user needs is essential. The IT Service Center Analyst II must be able to prioritize tasks and multitask appropriately while working in a rapidly changing global environment., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Mac OS TCP/IP Honesty Writing Tablets Teamwork Diplomacy Voicemail Operations Leadership Management Tactfulness Punctuality Adaptability Communication Presentations Accountability Prioritization Client Support Professionalism Time Management Problem Solving Customer Service Microsoft Office Asset Management Customer Support Active Listening Virtual Machines Network Security Remote Computing Business Success Microsoft Outlook Critical Thinking Microsoft Windows Quality Assurance Influencing Skills Business Valuation Telecommunications Incident Management Local Area Networks Document Management Smartphone Operation Remote Access Systems Full Stack Development Business Transformation Interpersonal Communications Ethical Standards And Conduct Virtual Private Networks (VPN) Zoom (Video Conferencing Tool) Microsoft Intune (Mobile Device Management Software) +0

Google IT Automation with Python

Google IT Support IT Support TEKsystems

Pleasanton, CA*On-Site

Mac OS Triage Bomgar Operations ServiceNow Multitasking Spreadsheets Device Setup Communication Phone Support Microsoft 365 Prioritization System Support Security Tools Professionalism Time Management Desktop Support Customer Service Active Directory, Linux Mac OS Communication Time Management Problem Solving Customer Service Diagnostic Tools Technical Issues Operating Systems Technical Support Software Installation Technical Documentation Remote Technical Support Troubleshooting (Problem Solving) +0

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company., Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.