Application Support Engineer / Systems Support Engineer

We are seeking an experienced Application Support Engineer / Systems Support Engineer to provide hands-on operational and technical support for NAMS and Asset Suite 9 in a highly controlled enterprise environment. The ideal candidate will have strong application support and troubleshooting skills, be comfortable managing multiple priorities, and provide onsite technical support when required., * Provide daily operational and technical support for NAMS and Asset Suite 9.

• Troubleshoot application, infrastructure, database connectivity, interface, printing, and user-access issues related to NAMS and Asset Suite 9.
• Respond to incidents, service requests, and application alerts within established service-level expectations.
• Support system startups, shutdowns, failovers, switchovers, disaster recovery exercises, and planned maintenance activities.
• Perform NAMS and Asset Suite 9 environment validation following application upgrades, patching, server maintenance, database activities, or infrastructure changes.
• Perform application health checks and identify availability or performance concerns.
• Support batch processing, scheduled jobs, interfaces, integrations, and data-transfer activities.
• Coordinate issue resolution across application, infrastructure, database, cybersecurity, networking, and vendor support teams.
• Assist with user provisioning, access reviews, role assignments, and security-related support activities.
• Develop and maintain operational procedures, troubleshooting guides, support documentation, and knowledge articles.
• Participate in root-cause analysis and corrective-action activities for recurring or high-impact NAMS and Asset Suite 9 issues.
• Identify opportunities to automate manual processes using Ansible, PowerShell, or other approved automation tools.
• Support testing and implementation of application enhancements, patches, configuration changes, and infrastructure upgrades.
• Maintain accurate records of incidents, changes, testing results, system configurations, and completed activities.
• Provide onsite support for NAMS, Asset Suite 9, infrastructure, and other assigned technology tasks.
• Participate in an on-call or after-hours support rotation when required.
• Follow applicable cybersecurity, change-management, regulatory, safety, and site-access requirements.

• Experience in application support, systems support, IT operations, or a related technical environment.
• Hands-on experience supporting enterprise applications such as NAMS and/or Asset Suite 9 is strongly preferred.
• Strong troubleshooting and problem-solving skills.
• Experience supporting applications, databases, infrastructure, interfaces, and integrations.
• Knowledge of incident, change, and problem-management processes.
• Experience with scripting or automation tools such as PowerShell or Ansible.
• Strong documentation and communication skills.
• Ability to work in a highly controlled, process-driven environment.
• Ability to manage multiple priorities and collaborate effectively with technical teams and vendors.
• Willingness to provide onsite and after-hours/on-call support when required.