Application Support Engineer

The resource will be responsible for maintaining application stability, resolving production incidents, performing root cause analysis, supporting releases and deployments, and driving continuous operational improvements.

Responsibilities

· Serve as the primary L2 support resource for production applications and platforms.

· Investigate, troubleshoot, and resolve application, integration, API, file-processing, and infrastructure-related incidents.

· Perform root cause analysis and work with engineering teams to implement permanent solutions.

· Own incident resolution activities and escalate issues to L3 teams when required.

· Participate in on-call rotations and critical incident response activities.

· Monitor application health, alerts, dashboards, and operational metrics.

· Respond to production issues within established SLAs and support procedures.

We are seeking an experienced Application Production Support professional to provide Level 2 (L2) production support for critical applications and platforms. The ideal candidate will have strong troubleshooting and incident management skills, experience working across application, integration, API, file-processing, and infrastructure environments, and the ability to coordinate effectively with engineering, operations, business, and vendor teams., L2 Production/Application Support

• Incident Management & RCA

• API/Integration Troubleshooting

• Monitoring & Production Deployments

• Strong Communication & On-Call Support